What are the responsibilities and job description for the Clinical Systems Specialist position at Tanner Memorial Clinic?
Description:
Tanner Clinic has an immediate opening for a full-time Clinical Systems Specialist located at our Layton Antelope A location.
Essential Job Responsibilities:
- Provide EMR and/or EPM expertise in order to optimize the efficiency for the end users and streamline the clinicians' workflow.
- Assist in the development of user guides, best practices and reference materials that are relevant to the practice.
- Assist in the development and maintaining of auditing reports to assess compliance to best practices.
- Provide troubleshooting related to individual end-user issues.
- Participate in the system testing process for new functionality or application upgrades.
- Collaborate regularly with staff and leadership on ways to achieve more efficient, effective and applicable workflow and outcomes.
- Stay up-to-date on application releases and enhancements.
- Provide system administration and file maintenance support.
- Participate in all application upgrades, fixes, and enhancements (software and hardware related).
- Some cross-training with EPM and/or EMR will be required.
Education:
- High school diploma required
- Bachelor's degree in a related field or equivalent experience preferred
Experience:
- Minimum of 2 years experience using NextGen EMR and/or EPM.
- Proficient with electronic health record systems (clinical or practice management) in a healthcare setting with an excellent understanding of clinical language.
- Experience on the PM side of NextGen preferred.
- Must understand clinical or support work flow, applications, and procedures.
- Must have the ability to function independently with minimal supervision and manage multiple tasks and timelines.
- Strong interpersonal and communications skills, including the ability to work effectively with physicians and clinic staff.
- Must be able to communicate effectively with patients, physicians, and staff.
- Strong customer service skills.
- Become NextGen certified and maintain certification.
- Experience developing training materials (printed and/or video) is a plus.
Other Requirements:
- Regular and reliable attendance is an essential function of the job
Performance Requirements:
Knowledge:
- Extensive knowledge of EMR and practice management applications.
- Knowledge of trouble-shooting techniques.
Skills:
- Skill in assisting a variety of users on computer applications and programs.
- Skill in effective interpersonal skills and customer support methods.
Abilities:
- Ability to clearly explain computer applications and programs in simple, user-friendly ways.
- Ability to effectively interact with all employees at all levels of computer understanding.
- Ability to be well organized and prioritize effectively.
Equipment Operated:
- Standard office equipment including computers, copiers, printers, telephones, etc.
Work Environment:
- Position is in a well-lighted office environment. Occasional evening and weekend work.
Mental/Physical Requirements:
- Involves sitting approximately 90 percent of the day, walking, kneeling, bending, or standing the remainder. May be required to lift up to 30 pounds.