What are the responsibilities and job description for the Radiology Administrative Supervisor - Imaging Admin (Days) position at Tanner Health System?
Job Description
Coordinates work assignments for Radiology reception as well as for diagnostic services within area as assigned. Supports reception functions by performing job duties as needed.
Required Knowledge & Skills
Education: Associate Degree or 2 years of college coursework
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
This role supervises Radiology Clerical Associates.
Qualifications
Excellent public relations skills. Pleasant professional demeanor when dealing with the public, even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third-party payers.
Three years of previous experience relevant to position (i.e. registration, scheduling, utilization review in healthcare).
Previous experience or knowledge with Diagnostic Imaging preferred.
Knowledge of medical terminology.
Relevant training or education may be considered as experience. Management and or experience in healthcare finance or revenue cycle preferred but not required.
Ability to make independent decisions, displaying emotional maturity and using sound judgment.
Ability to comprehend and apply a large variety of operating procedures.
Proven ability to act as a positive influence in a leadership role and to effectively work with others at all levels within and outside the organization.
Ability to interact and work well as a part of a team-oriented environment.
Ability to organize maximum time utilization and smooth patient flow.
Proficient use of computer equipment.
Ability to work effectively in high stress situations.
Ability to work in fast-paced environment with frequent interruptions.
Ability to read and write legibly with spelling accuracy.
Requirements
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
Organizes and performs administrative support functions for the department of Radiology to include receptionist duties and answering the phone, maintaining knowledge and skill proficiency to assume front line registration duties as needed.
Responsible for the Radiology Imaging Library. ensures timely processing of records requests.
Ensures accuracy and completeness of daily workflow and output through monitoring statistical reporting to include assigned area specific volumes, schedules, no-show reports, wait times, quality reports, individual staff KPI's and providing consistent feedback to direct reports, towards improvement.
Acts as a liaison to promote open communication and development of positive relations between the employee and other team members, other departments, customers and management.
Promote teamwork. Empowers teams and or individuals to meet their potential in day-to-day operations.
Provides guidance, positive feedback as well as constructive criticism through direct engagement with staff, on a day-to-day basis, within the assigned area. This includes monthly one on one meetings with staff regarding ongoing performance.
Reinforce communication from the Director or designee as well as any information relevant to pertinent departmental operations, hospital activities etc. to departmental employees on a day-to-day basis via huddles, visual boards, email and other communication methods.
Communicates pertinent departmental activities to Manager, Director and other departments as necessary. Make sure Director or designee are informed of any unusual and or significant issues that affect patient satisfaction, timeliness of services or reimbursement or general patient flow within assigned area.
Supports quality and efficiency improvement efforts through facilitation completion of specific action items and standard implementation as directed by Radiology leadership, involving direct reports appropriately.
Establishes and contributes to maintaining a high level of employee morale through positive engagement and recognition of goal attainment, accomplishments or other high performing behavior. Communicates any supporting data needed for staff recognition programs, to Manager as directed.
Assist Director with feedback relevant to completion and delivery of annual performance appraisals.
Responsible for adequate staffing and coverage in the assigned area, on a day-to-day basis, completing, revising and communicating schedules to staff members. Approves PTO and other requests, monitors staff attendance to ensure current reporting and management.
Monitors all staff performance and proactively engages Manager or Director regarding any recommended progressive disciplinary action that may be necessary.
Provides timekeeper duties.
In concert with the Director, recommends revisions in staffing plans. Additionally, drive interviews and selection process for approved open positions.
Perform other tasks as assigned.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: Associate Degree or 2 years of college coursework
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
NONE REQUIRED
Supervision
This role supervises Radiology Clerical Associates.
Qualifications
Excellent public relations skills. Pleasant professional demeanor when dealing with the public, even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital and medical staff as well as with patients, families, and third-party payers.
Three years of previous experience relevant to position (i.e. registration, scheduling, utilization review in healthcare).
Previous experience or knowledge with Diagnostic Imaging preferred.
Knowledge of medical terminology.
Relevant training or education may be considered as experience. Management and or experience in healthcare finance or revenue cycle preferred but not required.
Ability to make independent decisions, displaying emotional maturity and using sound judgment.
Ability to comprehend and apply a large variety of operating procedures.
Proven ability to act as a positive influence in a leadership role and to effectively work with others at all levels within and outside the organization.
Ability to interact and work well as a part of a team-oriented environment.
Ability to organize maximum time utilization and smooth patient flow.
Proficient use of computer equipment.
Ability to work effectively in high stress situations.
Ability to work in fast-paced environment with frequent interruptions.
Ability to read and write legibly with spelling accuracy.
Definitions
Coordinates work assignments for Radiology reception as well as for diagnostic services within area as assigned. Supports reception functions by performing job duties as needed.
Position Responsibilities
Contact with Others: Requires frequent contact with many persons at different levels inside and outside of the organization to carry out organization policies and programs and obtain willing acceptance, consent, or action.
Effect of Error: Probable errors may be serious and involve losses such as improper costs, overpayment, waste of material, damage to equipment, and delay in processing work. Effect usually confined within the organization. Most of work not subject to direct verification or check. Regularly works with some confidential data such as account, salaries, patient medical records, which if disclosed might have adverse internal or external effects.
People Management Responsibilities
Supervisory Responsibility: Supervises a small section of employees (up to 15); orients and trains employees; schedules, assigns, checks, and maintains flow of employees work; carries out most personnel decisions, and initiates minor personnel actions.
Work Environment/Physical Effort
Mental Demands: Work involves a variety of complex problems to be solved under general organization policies. Ingenuity and judgment are required to review facts, plan work, estimate costs, and deal with factors not easily evaluated, interpret results, draw conclusions, and take or recommend action. Solutions to problems often require coordination with other departments.
Working Conditions: Noticeable - (About 25% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes
Directly works with Patients less than 12 months of age: Yes
Physical Effort: Moderate physical effort - Lifts, carries, or handles lightweight (1 to 25 lbs.) materials or equipment for about half of the day. Very occasional physical effort with medium weight objects (25- 60 lbs.). Office or laboratory work requires close visual effort and concentration more than half of day. Works in reaching or strained positions for less than half of day.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Constant = 67% - 100% of the time.
Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) -- determining temperature, texture, by touching: Not required
Hearing: Constant = 67% - 100% of the time.
Reaching -- above shoulder: Occasional = 1% - 33% of the time
Reaching -- below shoulder: Occasional = 1% - 33% of the time
Visual: Constant = 67% - 100% of the time.
Color Vision: Occasional = 1% - 33% of the time
Speaking: Constant = 67% - 100% of the time.
Standing: Frequent = 34% - 66% of the time
Balancing: Occasional = 1% - 33% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Occasional = 1% - 33% of the time
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time
Lifting over 60 lbs.: Occasional = 1% - 33% of the time
Handling -- seizing, holding, grasping: Not required
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Occasional = 1% - 33% of the time
Squatting: Not required
Tasting: Not required
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving -- Class C vehicles: Not required
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Occasional = 1% - 33% of the time
Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling -- 25 to 60 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling -- over 60 lbs. : Occasional = 1% - 33% of the time
Position Type
Full-time