EMS Support Coordinator - Emergency Medical Services (Days)

Job Description

Definitions

The EMS Support Coordinator handles day to day office environment operations as assigned by the Director of Emergency Medical Services (EMS). This position is responsible for daily office operation to include scheduling EMS personnel, completing time and attendance records, processing incoming mail and managing appointments for multiple personnel and rooms.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

NONE REQUIRED

Qualifications

Must have strong organization, communication, problem-solving, and interpersonal skills.

Must have an understanding of Emergency Medical Services.

Must have strong computer skills.

Requirements

Statement Of Employment Philosophy

Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.

Functions

Area of Responsibilities

Works collaboratively with supervisors and managers and promotes an ownership culture that reflects the organization's values, encourages good performance, rewards productivity, and fosters cooperative working relationships with all divisions.

Responsible for promoting and practicing a safe work environment for self and others.

Has excellent interpersonal and communication skills.

Maintains confidence and protects operations by keeping any related information confidential.

Produces documents and projects, including administrative correspondence, reports, bid responses, miscellaneous applications, forms, and mailings, transcribing, formatting, inputting, editing, retrieving, and copying text, graphics, and data.

Responsible for placing and receiving calls, answering or referring inquiries, and providing thorough and timely notifications to administrative staff verbally and in writing as needed and requested.

Reconciles purchase and work orders and forwards to AP for processing.

Facilitates the timely posting of various reports for review and use by the administration.

Maintains appropriate staffing levels for each team.

Monitor and review overtime pertaining to staffing levels.

Assure each employee meets their minimum hour requirement, reporting, and notifications as necessary.

Maintains adequate and accurate use of the scheduling software.

Meet with each new hire upon clearance to select appropriate shift while assessing business needs with employee requests.

Works in alignment with Human Resources to ensure scheduled and paid items are accurate.

Responsible for all time and attendance reviews, including approval and Denial of PTO and LOA requests, attendance points, and timecard discrepancies.

Coordinates day-to-day with Operations in the process of filling open shifts.

Maintain communication and positive working relationships with all staff to facilitate a safe and efficient operation.

Responsible for producing reports as requested by management.

Accountable for staffing and associated administrative duties for all special events.

Attend all required meetings.

Maintain adequate availability for consultation by all employees, including the management team.

Additional responsibilities as advised by management.

Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.

Licenses and Certifications

NONE REQUIRED

Qualifications

Must have strong organization, communication, problem-solving, and interpersonal skills.

Must have an understanding of Emergency Medical Services.

Must have strong computer skills.

Definitions

The EMS Support Coordinator handles day to day office environment operations as assigned by the Director of Emergency Medical Services (EMS). This position is responsible for daily office operation to include scheduling EMS personnel, completing time and attendance records, processing incoming mail and managing appointments for multiple personnel and rooms.

Position Responsibilities

Contact with Others: Performance of job requires contact with others where team work is essential, requiring tact in order to obtain cooperation. Contacts may be outside of the organization also.

Effect of Error: Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.

People Management Responsibilities

Supervisory Responsibility: Exercises no supervision, work direction, or instruction of other employees or students

Work Environment/Physical Effort

Mental Demands: A wide variety of complex, changing problems, most of which cannot be anticipated, and there is little existing precedent. Requires careful analysis for the effect of solution on other activities and overall coordination in the organization. Accuracy is essential and not subject to further check. Work involves high degree of resourcefulness, independent judgment, initiative, and long-range planning to achieve major functional objectives.

Working Conditions: Minor - Occasionally involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.

Working Conditions Aspects for Immunizations

Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No

Directly works with Patients less than 12 months of age: No

Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.

Physical Aspects

Bending: Occasional = 1% - 33% of the time

Typing: Constant = 67% - 100% of the time.

Hearing: Constant = 67% - 100% of the time.

Visual: Constant = 67% - 100% of the time.

Speaking: Frequent = 34% - 66% of the time

Standing: Occasional = 1% - 33% of the time

Walking: Frequent = 34% - 66% of the time

Lifting up to 25 lbs.: Occasional = 1% - 33% of the time

Lifting 25 to 60 lbs.: Not required

Lifting over 60 lbs.: Not required

Carrying: Frequent = 34% - 66% of the time

Climbing: Not required

Kneeling: Occasional = 1% - 33% of the time

Tasting: Not required

Smelling: Not required

Manual Dexterity -- picking, pinching with fingers etc.: Occasional = 1% - 33% of the time

Feeling (Touch) -- determining temperature, texture, by touching: Occasional = 1% - 33% of the time

Reaching -- above shoulder: Occasional = 1% - 33% of the time

Reaching -- below shoulder: Occasional = 1% - 33% of the time

Color Vision: Not required

Balancing: Occasional = 1% - 33% of the time

Crawling: Not required

Running - in response to an emergency: Not required

Handling -- seizing, holding, grasping: Occasional = 1% - 33% of the time

Squatting: Occasional = 1% - 33% of the time

Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required

Driving -- Class C vehicles: Not required

Driving -- CDL class vehicles: Not required

N95 Respirator usage (PPE): Not required

Hazmat suit usage (PPE): Not required

Pushing/Pulling -- up to 25 lbs.: Occasional = 1% - 33% of the time

Pushing/Pulling -- 25 to 60 lbs.: Not required

Pushing/Pulling -- over 60 lbs. : Not required

Position Type

Full-time