What are the responsibilities and job description for the Customer Service Representative - Migrations Project position at Tandym?
A leading global provider of Industrial Internet of Things (IIoT) solutions in Nebraska is looking to add a new Customer Service Representative to their team in Blair. In this role, the Customer Migrations Representative primary responsibility is to prepare, co-ordinate and execute Customer Migrations, whilst being the liaison to customers migrating to our Unify Platform, onboarding and supporting these customers ensuring customer needs are addressed quickly and effectively.
About the Opportunity :
Start Date : ASAP
Assignment Length : Contract- 8 months potential for extension
Schedule : Monday to Friday
Hours : 8 : 30-5pm
Onsite : Blair, Nebraska
Core Responsibilities :
Represent the organization in a liaison role with each customer that requires migration
Analyze each customer in preparation for migration
Engage Customer as per agreed processes to Initiate their Migration
Execute the integration between Legacy Systems and our new Platform
Analyze integration to ensure accuracy of data in our new Platform
Plan and Conduct Training on our Platform and relevant Apps
Handhold the Customer Experience
Ensure Comprehensive hand over is completed with Customer Success for each Customer
Experience :
Minimum professional experience of 1 year in the commercial area or customer service (B2B experience preferred)
Excellent communication skills with a "can do" attitude
Excellent English skills, both written and spoken, with an ability to clearly articulate technical requirements and solutions.
Core Skills & Competencies :
Strong interpersonal skills, ability to work hands-on with team
Proactive & Resilient
Detail oriented with excellent analytical, time management and interpersonal skills
Ability to work across various areas of the business, including effective communication with people of different backgrounds and levels
Ability to deal with matters that carry a high degree of confidentiality
Excellent verbal and written skills, able to present to the highest level
Ability to organize, prioritize and plan work activities independently
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