PAM Technology Product Analyst

A top Fortune 50 financial institution is seeking a PAM Technology Product Analystto support the privileged access management (PAM) program. This role will capture and manage PAM requirements, work with engineering and stakeholders to implement CyberArk/JIT controls, and support compliance, risk reduction, and program reporting.

About the Opportunity:

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  Fully remote

  
  


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  Shift: Standard business hours

  
  


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  Schedule: Monday - Friday

  
  


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  Hours: 40 hours/week

  
  


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  Other: Active program supporting enterprise PAM/JIT onboarding, audit readiness, and integration with IAM tools

  
  

Responsibilities:
The PAM Technology Product Analyst will be responsible for:

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  Gathering, analyzing, and documenting business, functional, non-functional, and data requirements through interviews, workshops, use cases, and tools such as Azure DevOps (ADO).

  
  


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  Capturing PAM/JIT control requirements with end users to ensure appropriate privileged access controls and maintaining exception/issue logs.

  
  


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  Submitting and tracking Risk Assessments and coordinating with engineers to implement solutions.

  
  


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  Meeting with application teams to define onboarding use cases for CyberArk and other PAM platforms; collaborating with stakeholders to design efficient PAM solutions that reduce administration overhead.

  
  


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  Supporting audit requests and assembling evidence packages for compliance with internal policies and standards.

  
  


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  Reviewing and assigning vulnerability tickets to mitigate security risks.

  
  


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  Assisting with Agile/SAFe processes, ensuring quarterly PAM objectives are met within the Mission Padlock program.

  
  


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  Generating and maintaining program metrics and reports (weekly/monthly/quarterly).

  
  


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  Eliciting, researching, and documenting requirements using process modeling, diagramming, use case analysis, data analysis, journey mapping, and prototyping.

  
  


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  Facilitating requirements discussions, presenting requirements and alternative views, and incorporating stakeholder feedback into the product backlog.

  
  


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  Collaborating with vendors on design, development, and delivery of PAM/IAM products and platforms.

  
  


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  Evaluating alternative solutions, identifying risks/issues, and working with project/product teams to mitigate.

  
  


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  Communicating timely, concise information to internal and external stakeholders.

  
  


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  Managing multiple priorities independently and in team settings.

  
  

Qualifications:

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  Experience: 8 years as an IAM Systems Analyst, Business Systems Analyst, Product Development Analyst, Business Technology Analyst, or related role.

  
  


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  Education: Bachelor's degree in Management Information Systems, Computer Science, Software Engineering, or related field, or equivalent combination of training, education, and experience.

  
  


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  Strong experience with PAM/IAM systems such as CyberArk and Saviynt.

  
  


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  Solid understanding of identity lifecycle events (provisioning, authentication, password resets, self-service workflows) and authentication protocols (SAML, OAuth2/OIDC).

  
  


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  Strong knowledge of data schemas and data integration techniques for IAM tools (LDAP, relational databases, HR/KYC sources).

  
  


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  Experience applying Agile/SAFe methodologies (SAFe, Scrum, Kanban) to deliver product capabilities.

  
  


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  Familiarity with Microsoft Azure DevOps.

  
  


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  Effective planning, research, analytical, and problem-solving skills; ability to prioritize multiple large, complex efforts.

  
  


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  Strong written and verbal communication skills; able to translate technical concepts for non-technical stakeholders.

  
  


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  Advanced skill with Microsoft Office suite including Excel, PowerPoint, and Visio.

  
  

Desired Skills:

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  SAFe Agilist, Product Owner/Product Manager, Scrum Master, or Lean Portfolio Management certification.

  
  


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  Certified Scrum Master (CSM), DevOps, Microsoft Azure, or similar IT certifications.

  
  


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  Experience with Financial Services industry applications, systems, standards, and trends.

  
  


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  Prior experience with CyberArk implementations and integration patterns.

  
  

Requirements Delivery

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  Capture detailed stakeholder use cases, system requirements, and process flows for IAM/PAM components focusing on identity lifecycle events (provisioning, authentication, password resets, self-service).

  
  

Technical Systems Analysis

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  Produce a Database Schema Analysis Report documenting current LDAP directory schemas (e.g., OpenDJ) and relational (SQL) structures used in identity data sources (HR, KYC).

  
  


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  Provide optimization recommendations (indexing strategies, normalization, configuration tuning) to improve performance and maintain structure integrity.

  
  

Systems Documentation: Mapping, Reporting, Diagramming

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  Create IAM process flow diagrams for provisioning, authentication (SAML, OAuth2/OIDC), self-service, and integrations. Diagrams should show decision points, exception pathways, and error handling.

  
  

Technical Design Specifications

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  Deliver a consolidated architecture blueprint: data flows, attribute mappings, authentication protocols, and system interfaces.

  
  

Runbooks and Deployment Guides

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  Produce step-by-step operational runbooks and deployment guides covering installation, directory configuration, policy agents, certificate management, rollback procedures, and daily maintenance tasks.