Technology Product Analyst

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Overview

The Desktop Risk Mitigation Technology Product Analyst is responsible for providing analysis on Navy Federal's desktop infrastructure and environment to identify and mitigate vulnerabilities, assess policy and process impacts, and drive risk reduction. Performs root cause and trend analysis, monitors KPIs, and delivers data-driven recommendations to strengthen security and operational effectiveness. Collaborates with external stakeholders, and business units to resolve vulnerabilities, support audits, and ensure compliance with enterprise standards. Develops SOPs, reporting, and documentation to standardize practices and sustain audit readiness. Provides issue management support, conducts impact assessments, and troubleshoots vulnerability-related issues while consistently meeting defined deadlines.

Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.

Responsibilities

• Analyze information, requirements, data, work quality, work methods, processes, service specific practices, standards, and metrics/statistics
• Analyze changes in policies, procedures, and products; determine the impact on the group functions
• Maintain EUC vulnerability and issue management documentation
• Interpret results of analysis; present recommendations, including alternatives and implications
• Provide recommendations for procedures to prevent vulnerabilities, risks, threats, and exploitations to the EUC environment
• Generate reports using various data sources; Monitor and analyze key performance indicators, and establish processes and methodologies for proactive solutioning
• Perform root cause analysis on vulnerabilities that impact the EUC environment; Develop and perform trend analysis on vulnerabilities that impact the EUC environment
• Collaborate with other business units to analyze and improve processing procedures and resolve vulnerabilities
• Develop checklist(s) and Standard Operating Procedures (SOPs) to address vulnerability and risk management items
• Review CSOC SPOT reports and provide EUC impact analysis
• Perform Risk and Vulnerability audits on the EUC environment
• NCUA & Internal audit findings - provide analysis, gather supporting evidence, and determine compliant resolutions for audit findings
• Collaborate with Info Sec, and ETS Risk Management teams to assess and remediate risk and vulnerability findings in the EUC environment
• Provide consultation for non-Vulnerability/ Issue management & reporting
• Troubleshoot hardware and software on vulnerability related issues
• Ensure compliance with Navy Federal Credit Union ETS standards and best practices
• Performs other related duties as assigned
• Able to complete assignments within target deadlines
  
  

Qualifications

• 2 years of experience in product analysis or software development
• Developing understanding of business and operating environment
• Basic understanding of the software development lifecycle and project management methodologies.
• Familiarity with data querying, reporting, and analysis; able to recommend solutions to problems.
• Basic knowledge of data visualization tools (e.g., Tableau, Power BI) and analytics languages (e.g., SQL, Python, R).
• Developing knowledge of agile development processes and experimentation frameworks.
• Strong written, verbal, and quantitative communication skills.
• Ability to work independently on routine tasks while following broad guidelines.
• Knowledge in IT solution creation and delivery, applying business insights to assigned projects/products.
• Ability to build positive working relationships and collaborate effectively across teams.
• Bachelor's degree in Business Administration, Information Technology, Cyber Security, or related field, or the equivalent combination of training, education, and experience.
  
  

Desired Qualifications

• AI Prompting background
• Cyber Security background
• Master's degree in IT, Cyber Security, or similar degree concentration
  
  

Additional Information

Hours:

• Monday - Friday, 8:00AM - 4:30PM
  
  

Location:

• 820 Follin Ln. Vienna, Virginia 22180
  
  

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at or by calling 1-. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.