What are the responsibilities and job description for the Technical Support Analyst position at Tandym Group?
A prominent company in Connecticut is currently seeking qualified individuals for an exciting L1 & L2 Tech Support position at their Stamford location. This role involves essential responsibilities to ensure smooth IT operations.
Responsibilities:
- Provide first-line support for all IT incidents and service requests.
- Respond to inquiries via multiple channels promptly.
- Troubleshoot and resolve diverse technical issues.
- Guide users through resolutions and escalate complex issues as needed.
- Maintain detailed records of user interactions and resolutions.
Qualifications:
- 1-2 years of experience in helpdesk or technical support preferred.
- Bachelor's degree in a relevant field or equivalent experience.
- Certifications such as CompTIA Network or Microsoft preferred.
- Strong communication skills.
- Customer service excellence.
- Familiarity with Windows, MacOS, and Office 365.
- Analytical thinking and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Willingness to work various shifts.
Salary : $35
