What are the responsibilities and job description for the Desktop Support Technician position at Tandym Group?
A financial services institution in Vienna, Virginia is seeking a Desktop Support Technician to provide end-user technical support, resolve hardware and software issues, and deliver responsive service in a fast-paced environment.
About the Opportunity:
- Schedule: Monday to Friday
- Hours: Standard business
- Setting: Onsite
Responsibilities:
- Diagnose and resolve hardware and software issues for end users
- Provide support for Windows 11 endpoints and Microsoft 365 applications, including Outlook, OneDrive, and Teams
- Troubleshoot Palo Alto GlobalProtect VPN connectivity and access-related issues
- Use ServiceNow to document, track, and manage support tickets
- Apply basic networking and cybersecurity knowledge to support connectivity and security best practices
Qualifications:
- 1-5 years of experience in desktop support, IT support, or a similar technical support role
- Experience troubleshooting Windows 11 endpoints and Palo Alto GlobalProtect VPN issues
- Working knowledge of Microsoft 365 applications, including Outlook, OneDrive, and Teams
- Familiarity with ticketing systems, preferably ServiceNow
- Basic understanding of networking concepts, including IP and DNS, and cybersecurity principles, including MFA and phishing
- Strong communication and customer service skills, professional presence, attention to detail, and the ability to work effectively within a team
Desired Skills:
- CompTIA A certification
- Microsoft 365 Certified: Fundamentals certification
- Experience with ConnectWise Remote Support Software
- Experience with CyberArk Workforce Password Management
- Experience troubleshooting Citrix Virtual Desktop Infrastructure (VDI)
Salary : $25 - $28