Account Operations Analyst

A tech services company in Northern New Jersey is looking to fill an immediate need with the addition of a new Account Operations Analyst.

About the Opportunity:

• Assignment Length: 3 months (Contract to hire)
• Schedule: Monday to Friday
• Hours: 8:30am to 5:30pm
• Setting: Hybrid (3 days a week onsite)

Responsibilities:

• Serve as an operational point of contact for Senior Living customers, helping troubleshoot device, connectivity, and portal-related issues.
• Support onboarding for new communities including data setup, resident registration imports, device assignment, and training coordination.
• Work with Sales, Account Management and Installation to ensure seamless execution of customer requests and timely communication
• Maintain clean and accurate resident, device, and property-level data across Veydasense™, Salesforce, and other internal platforms.
• Monitor dashboards and error logs to proactively identify issues such as unassigned devices, low battery alerts, failed signals, or inconsistent data.
• Perform regular audits to catch discrepancies and ensure compliance with customer expectations and operational standards
• Build and distribute recurring operational and performance reports (response times, alert volumes, device utilization, exception reports, etc.).
• Analyze trends to identify opportunities for reducing false alarms, improving response performance, and enhancing engagement with Senior Living partners.
• Support Sales and Account Management with insights that help strengthen partner relationships.
• Document and improve internal processes related to onboarding, device provisioning, monitoring, billing readiness, and customer workflows.
• Partner with Product, Software Engineering, and Monitoring teams to communicate recurring issues and recommend enhancements.
• Assist in SOP creation, knowledge-base content, and internal training materials to ensure consistent execution.

Qualifications:

• 2-4 years of experience in operations, client services, business analysis, or a related function.
• Strong analytical skills with proficiency in Excel (pivot tables, lookups, data cleaning).
• Exceptional attention to detail and organizational skills.
• Ability to communicate clearly with internal teams and external customers.
• Comfort working with technology platforms and troubleshooting user issues.

Desired Skills:

• Experience in Senior Living, healthcare operations, monitoring centers, or IoT/connected device environments.
• Familiarity with Salesforce, PowerBI, SQL, and reporting automation.