Director of Cloud Operations

Tandigm is seeking a dynamic Director of Cloud Operations to lead the strategic direction, operational excellence, and continuous improvement of Tandigm’s cloud environments. This role partners closely with engineering, data & integration, product development, and IT teams to ensure the reliability, security, scalability, and cost-effectiveness of our cloud infrastructure. The Director will be a hands-on technical leader managing a high-performing team of cloud operations professionals — including onshore and offshore resources — fostering a culture of collaboration, innovation, and customer-focused service delivery. If you are passionate about innovation and thrive in a fast-paced healthcare technology environment, we invite you to apply!

• Define and execute the organization’s enterprise cloud strategy, ensuring alignment with business and technology objectives.
• Establish and maintain cloud governance frameworks, security policies, and operational best practices to optimize performance, cost efficiency, and compliance.
• Provide leadership in evaluating and adopting emerging cloud technologies and trends.
• Oversee the design, deployment, and ongoing management of resilient, secure, and highly available cloud infrastructure in Microsoft Azure.
• Direct cloud incident management, disaster recovery, and business continuity planning, ensuring rapid response and minimal downtime.
• Drive the implementation of automation, monitoring, and alerting to ensure smooth and proactive cloud operations.
• Lead, mentor, and develop a diverse team of cloud engineers, administrators, and operations staff across onshore and offshore locations.
• Foster strong cross-functional partnerships with application, data, and security teams to enable rapid, reliable product delivery.
• Promote a DevOps mindset, integrating infrastructure-as-code (IaC), CI/CD, and containerization into daily operations.
• Implement cost-control measures, monitor cloud consumption, and identify opportunities for efficiency and savings.
• Collaborate with finance and business leaders to forecast, track, and report on cloud expenditure.
• Partners with security and compliance teams to ensure adherence to regulatory requirements (HIPAA, HITRUST, etc.).
• Lead vulnerability management, risk assessments, and incident response efforts in the cloud environment.
• Drive continuous improvement through automation, containerization (e.g., Kubernetes), Infrastructure as code (IaC) and DevOps practices.
• Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.
• Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer. 
• Uses, protects, and discloses Tandigm’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference. 
• Adheres to and responsible to abide by all information security policies, processes, and/or activities. 
• Reports security events or potential events or other security risks to the organization to management.