What are the responsibilities and job description for the Appointment Setter / Sales Development Rep Needed position at Tandem Physical Therapy and Pilates?
Ready to Make a Real Impact in People's Lives Every Day?
Do you dream of a job with purpose—where your work creates transformational change for others?
Do you love meaningful conversations that build deep relationships and create memorable experiences?
Feeling stuck in your current role, where your skills aren’t fully valued or utilized?
If this sounds like you, let’s talk!
The Role: Appointment Setter/Sales Development Representative (SDR)
Tandem Physical Therapy, a fast-growing and thriving clinic in Metairie, Louisiana, is looking for a motivated and detail-oriented Appointment Setter/SDR to join our team.
In this role, you’ll:
- Be the first point of contact for new leads, helping patients take their first steps toward life-changing care. Making outbound calls to cold and warm leads who engage with our marketing and recommending services.
- Follow up with prospective clients through phone, email, and messaging to answer questions, schedule appointments, and share resources.
- Play a pivotal role in managing our database and ensuring every lead is engaged and nurtured.
- Support our on-site customer service team by being available for phone coverage, returning calls, and managing appointments for our current patients.
- Participate in ongoing weekly training.
Your success will be measured by your ability to secure 25-30 qualified appointments each month, with extensive sales training provided to help you thrive!
About Us
At Tandem Physical Therapy, we specialize in empowering adults in their 40s, 50s, and 60s to stay active, healthy, and pain-free. Founded in 2018 by physical therapists, we’ve grown through exceptional care, personalized services, and a commitment to our community.
Our unique approach fosters deep connections with our patients, resulting in meaningful relationships and a thriving practice built on trust and referrals.
Learn more about us at www.tandempt.com.
Why Join Tandem PT?
This is an incredible opportunity for someone who:
- Thrives in a close-knit team environment where your ideas and input directly shape the company’s success.
- Loves building relationships and connecting with people in a meaningful way.
- Wants to focus on warm, qualified leads with excellent marketing support.
- Values growth and learning, with a company that invests in your development.
- Is highly organized, detail-oriented, and enjoys working with CRM tools.
Your Responsibilities:
- Confidently communicate the value of our services over the phone, email, or in-person.
- Handle objections with ease and guide prospects toward informed decisions.
- Schedule appointments, ensuring clients are excited and fully prepared before their visit.
- Keep detailed, accurate records in our CRM system and tracking sheets.
- Help maximize clinic efficiency by organizing schedules for optimal patient flow and revenue.
- Occasionally acting as a virtual admin when additional phone support is needed.
- Quickly reaching out to leads who engage with our marketing.
- Regularly following up with and nurturing leads who may not be ready to book an immediate appointment.
- Participate in weekly training sessions and accountability meetings.
- Required materials: a computer, access to reliable and consistent internet, headphones w a microphone, and a cell phone as needed to make outbound calls through our VoIP app.
What We’re Looking For:
- Exceptional verbal and written communication skills.
- Ability to build rapport and connect with prospects.
- Scheduling flexibility such that you can support our on-site customer service team through phone coverage.
- High energy, a positive attitude, and a strong work ethic.
- Experience with online CRM systems is a plus.
- KPI-driven, with a track record of meeting or exceeding quotas.
- Self-motivated and excited to take on challenges and grow with the team.
- Day-time availability
What We Offer:
- Competitive base pay of $15–$20 per hour, based on experience.
- Commission opportunities to earn more for each appointment you close.
- Flexible hours and part-time opportunities for work-life balance.
- A supportive, team-oriented environment where you’ll thrive.
Salary : $15 - $20
