What are the responsibilities and job description for the Front Desk Agent position at Tandem Hospitality Group?
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Job Description
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
Job Responsibilities
Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program
Application Deadline: The application period will be open for a minimum of 7 days and a maximum of 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. This posting will be removed promptly after the position is filled.
Salary
USD $18.00 per hour
Position Type: Hourly Full-Time and/or Part Time
Property: Origin Westminster
Category: Guest Services
Min: USD $18.00/hr
Max: USD $18.00/hr.
Tipped Position: No
Address: 8875 Westminster Blvd
City: Westminster
State: Colorado
Open Date: 04/08/26
Save this job
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Job Description
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
Job Responsibilities
- Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Performs all other duties as directed by immediate supervisor
- Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
- Performs other duties as assigned, requested or deemed necessary by management
- High school diploma or equivalent; and six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
- The employee must occasionally lift and/or move up to 25 pounds.
Accrued, paid time off
Medical, dental, & vision insurance for eligible employees
Eligible to participate in Company's 401(k) program with employer matching after 90 days
Flexible spending accounts
Basic Life and AD&D insurance
Company-paid life insurance for eligible employees
Employee Paid Short- and Long-Term Disability
Employee Assistance Program
Hotel discount program
Application Deadline: The application period will be open for a minimum of 7 days and a maximum of 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. This posting will be removed promptly after the position is filled.
Salary
USD $18.00 per hour
Position Type: Hourly Full-Time and/or Part Time
Property: Origin Westminster
Category: Guest Services
Min: USD $18.00/hr
Max: USD $18.00/hr.
Tipped Position: No
Address: 8875 Westminster Blvd
City: Westminster
State: Colorado
Open Date: 04/08/26
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Salary : $18