Houseperson

Job Description

The Houseperson is responsible for maintaining the cleanliness, appearance, and overall presentation of the hotel while supporting laundry operations. This position ensures guest rooms, public areas, back-of-house spaces, and hotel linens meet company cleanliness and quality standards. The role requires flexibility to assist with housekeeping, public area maintenance, laundry services, and guest requests while delivering exceptional customer service.

Job Responsibilities

• Sort, wash, dry, fold, and distribute hotel linens, towels, uniforms, and other laundry items according to established procedures.
• Identify stained or damaged linens and determine whether items require spot treatment, rewashing, repair, or disposal.
• Operate washers, dryers, ironing equipment, folding machines, and other laundry equipment according to manufacturer guidelines and recommended load capacities.
• Inspect laundered items for cleanliness and quality before folding and placing them in designated storage areas or linen carts.
• Remove lint and debris from dryer screens, filters, and drain traps after each load and maintain laundry equipment in a clean and safe condition.
• Maintain accurate records of laundry production and report damaged linens, equipment concerns, or supply shortages to the supervisor.
• Monitor and replenish laundry chemicals, linen inventory, and cleaning supplies while minimizing waste.
• Clean and maintain hotel public areas, including the lobby, hallways, public restrooms, elevators, stairwells, meeting spaces, entrances, sidewalks, and other assigned areas.
• Perform deep cleaning projects including carpet shampooing, window washing, light fixture cleaning, elevator track cleaning, and other scheduled maintenance tasks.
• Maintain the cleanliness and organization of back-of-house areas, storage rooms, housekeeping closets, and service areas.
• Deliver clean linens and housekeeping supplies to designated storage locations and guest rooms as needed.
• Respond promptly to guest requests by delivering amenities such as irons, ironing boards, hair dryers, extra towels, pillows, blankets, and other requested items.
• Follow proper procedures when entering occupied guest rooms and maintain guest privacy at all times.
• Return lost and found items according to company procedures, documenting the date, location found, item description, and finder information.
• Greet guests in a friendly and professional manner and provide prompt, courteous service.
• Develop and maintain positive working relationships with team members and other hotel departments.
• Follow all company policies, safety procedures, quality standards, and security protocols.
• Maintain a clean, professional appearance and wear the required uniform at all times.
• Report accidents, injuries, unsafe conditions, maintenance concerns, and equipment malfunctions to management immediately.
• Complete all required safety training and perform other duties as assigned by management.

Job Qualifications

• High school diploma or GED preferred; previous housekeeping, laundry, or hospitality experience is preferred but not required.
• Excellent customer service and communication skills.
• Ability to read and follow safety rules, operating instructions, and company procedures.
• Ability to work independently while maintaining productivity and attention to detail.
• Ability to safely operate commercial laundry equipment, housekeeping equipment, vacuums, carpet extractors, and other cleaning tools.
• Basic organizational and recordkeeping skills.
• Physical Requirements
• Ability to stand, walk, bend, stoop, kneel, crouch, climb, reach, push, pull, and perform repetitive motions throughout the shift.
• Frequently lift, carry, push, or pull up to 35 pounds and occasionally up to 50 pounds without assistance.
• Ability to work around cleaning chemicals, laundry detergents, heat, and commercial equipment while following all safety procedures.
• Ability to reach overhead, maneuver housekeeping carts, and work in various indoor and outdoor environments as needed.
• Ability to stand and walk for extended periods, including an entire work shift.