What are the responsibilities and job description for the IT Operations & Support Specialist (Non-remote) position at Tandem Health?
Duties And Responsibilities
Education/Experience:
https://tandemhealthsc.e3applicants.com/about-us/benefits-trial
https://www.youtube.com/watch?v=STg1IbibH5g
- Provides advanced troubleshooting and technical support for networks, servers, workstations, printers, mobile devices, software applications, and peripheral equipment.
- Assists with the design, implementation, maintenance, and support of IT infrastructure including servers, remote site hardware, wireless systems, security appliances, and cloud-based technologies.
- Deploys, configures, maintains, and troubleshoots business applications, endpoints, databases, and application servers.
- Monitors system health, backups, security tools, software updates, and patch management processes to maintain system performance, reliability, and security.
- Reviews logs, alerts, and system monitoring tools to proactively identify and resolve issues.
- Assists with implementation and support of IT projects, system upgrades, migrations, and infrastructure improvements.
- Collaborates with vendors, third-party support providers, and internal departments to resolve technical issues and support organizational initiatives.
- Supports employee onboarding and offboarding activities including account creation, permissions management, hardware setup, software deployment, and access provisioning.
- Maintains and administers user accounts, file permissions, email access, VPN access, and related system administration tasks.
- Assists with orientation and technical training for new employees and provides ongoing user education as needed.
- Creates and maintains technical documentation, procedures, training materials, and knowledge base articles.
- Provides escalation support and technical guidance to junior IT staff and Help Desk personnel.
- Documents, tracks, prioritizes, and monitors IT incidents and service requests to ensure timely resolution and accountability.
- Maintains hardware and software inventory records and assists with asset management activities.
- Supports disaster recovery, business continuity, cybersecurity, and compliance-related initiatives.
- Communicates technical information effectively to both technical and non-technical users.
- Performs other related duties as assigned.
Education/Experience:
- A minimum of an Associate's Degree in Computer Science, Information Technology, or related field strongly preferred, and four years of professional experience supporting enterprise IT systems, hardware, and software; or
- An equivalent combination of education and/or work experience will be considered.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong troubleshooting and analytical skills.
- Thorough knowledge of Windows servers, desktop operating systems, Microsoft 365 technologies, networking, and enterprise IT environments.
- Knowledge of VPN, firewall, endpoint security, and backup technologies.
- Ability to diagnose and resolve technical issues with a detail-oriented approach.
- Ability to communicate technical information clearly to a variety of audiences.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- Ability to maintain professionalism and provide excellent customer service when supporting users.
- Effective time management and organizational skills.
- Ability to learn and implement new technologies successfully.
- Willingness and ability to work flexible hours as needed, including occasional evenings, weekends, or scheduled on-call support.
https://tandemhealthsc.e3applicants.com/about-us/benefits-trial
https://www.youtube.com/watch?v=STg1IbibH5g