What are the responsibilities and job description for the Client Technologies Analyst II - Audio/Video position at tamus?
Job TitleClient Technologies Analyst II - Audio/Video Agency Texas A&M University - San Antonio Department Information Technology Proposed Minimum SalaryCommensurate Job LocationSan Antonio, Texas Job TypeStaff Job Description The Client Technologies Analyst II – AV Team, under general supervision, provides technical support that ensures the proper operation, maintenance, monitoring, testing and repair of complex IT computing and networked AV equipment and control systems. Oversees the delivery and troubleshooting of educational, conferencing and general event content. Responsibilities: Utilize complex software tools to maintain, configure, define security for, and monitor all devices as part of the computer life cycle. Establish configuration baselines and maintain systems within defined parameters. Utilize Group Policy to monitor and maintain system security. Provide protection and recovery support for client data. Provides technical support to ensure the proper operation, maintenance, monitoring, testing and repair of complex networked AV equipment and control systems. Oversee the delivery and troubleshooting of educational, conferencing, and general event content. Coordinates activities of schedulers and technicians to ensure proper setups for university events such as assist personnel with installation, configuration and ongoing usability of system hardware and software. Evaluate and follow through on issues and problems until resolved in a timely manner. Assistance will be provided via phone, email, remote or face to face. Track and assist in the coordination of equipment repair work order assignments and provide detailed work records, which outlines the history of tests, performance problems, and repairs for each piece of equipment. Attend trainings, assist in researching, testing, and disseminating operation instructions. Assist with the evaluation of new technologies to determine their applicability to clients' needs. Occasionally assist with acquisition of new products and services. Provide consistent, clear communication, and gather input regarding new projects or request resolutions from Field Services team members. Assist in the training and coordination of tasks for student workers. Monitor ticket queue and respond to/resolve tickets. Oversee the delivery and troubleshooting of educational, conferencing, and general event content. Develops, documents, and reports current procedures and suggests areas of progress for the group. Researches, identifies, implements, and maintains new AV technology and software. Maintain inventory of equipment. Other duties as assigned. Required Education and Experience: Bachelor’s degree in applicable field. Three (3) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting. Preferred Education and Experience: Four (4) years of related experience in computing and audio/video communications, presentation technologies, and system troubleshooting. Knowledge, Skills and Abilities: Knowledge of video conferencing systems. Knowledge of audio/video equipment and controls, related networks, and computer applications. Ability to multitask and work cooperatively with others. Applicant Instructions: Please make sure to provide the following documents: Cover Letter Resume / CV Professional References For detailed instructions on how to apply for any position on our website, please use the following link: http://www.tamusa.edu/humanresources/job-opportunities/index.html Summary of Employee Benefits: www.tamusa.edu/human-resources/documents/Summary-of-Employees-Benefits1.pdf Texas A&M University-San Antonio values community engagement and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Please ensure that all required documents are uploaded prior to submitting the application. Once the application is submitted, no changes or revisions can be made. If you have issues with adding documents to your application, please contact HR at 210-784-2058. In compliance with ADA, if accommodations are needed for the application process, please contact HR at (210) 784-2058. All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check. Equal Opportunity/Veterans/Disability Employer. Established as a standalone university in 2009, Texas A&M University-San Antonio (A&M-San Antonio) is a comprehensive four-year public university that reflects the heritage-rich community it serves. Situated on nearly 700 acres in South San Antonio, A&M-SA is a Military Embracing institution offering over 40 undergraduate and graduate programs to close to 7000 students. A&M-San Antonio is quickly expanding to fill its campus grounds in South San Antonio. Due to the rapid growth, the University's footprint is transforming with Esperanza Hall, the first residence hall having opened in fall 2017, the Science & Technology Building, which opened in spring 2018, Classroom Hall which opened in fall 2020 and our newest building for the College of Business and University Library scheduled to open fall 2022. The University's core values of being “student centered, equity minded, inclusive and respectful, visionary, a catalyst for opportunity, collaborative and committed to excellence”, provide a foundation for its world-class faculty to inspire graduates to be lifelong learners and responsible global citizens. A&M-San Antonio will continue growing as an economic and social catalyst while becoming nationally recognized for student and academic success. Texas A&M University-San Antonio values community engagement, and encourages applicants who are committed to advancing the well-being and prosperity of our communities. Texas A&M University-San Antonio is an Equal Opportunity/ Veterans/ Disability Employer. If you need assistance in applying for this job, please contact (210) 784-2058. The following links will open in a new tab Texas A&M - San Antonio Home Page Human Resources Home Page Annual Security Report Americans with Disabilities Act Benefit Programs Overview of TRS and ORP Summary of New Employee Benefits Cost of Living Calculator Notice of Nondiscrimination and Abuse