What are the responsibilities and job description for the Box Office Staff position at Tampa Bay Rays?
The Tampa Bay Rays are seeking energetic collaborators for game day/night positions during the 2026 season. We are looking for outgoing, professional, dependable, and conscientious individuals to round out our part-time Box Office staff. Shifts will include morning, evening, and weekends during the regular season. Select shifts will be available outside of the regular season.
Qualified individuals will be responsible for (but not limited to):
- Selling tickets for Rays Baseball at Tropicana Field through ticketing software, raysbaseball.com and the MLB ballpark app.
- Provide exceptional customer service and improve mobile experience for all Rays fans while reflecting on the fun, safe, and energetic atmosphere of Rays Baseball.
- Troubleshoot issues that may arise for fans regarding online ticket accounts and the MLB Ballpark App.
- Assist and be a resource to all fans throughout Tropicana Field.
- Assist with various special projects as needed.
Potential candidates must have:
- Strong customer service skills.
- Ability to work well in a fast-paced environment.
- Strong computer skills and ability to learn new software, including Pro-Venue.
- Punctuality and dependability
- Availability for nights, weekends, and holidays is a must, including at least 50% of the 81 home games.
- Familiarity with both Apple and Android apps and cell phone technology.
- Professional, positive, and friendly personality.
- Strong attention to detail.
- Ability to communicate effectively with fans, coworkers, supervisors, and management team.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Benefits:
Employee Discounts, 401K Plan