Mountain Ambassador (Volunteer)

Your role, as a Resort Ambassador, is to provide our guests, both internal and external, with the most enjoyable experience possible. As a Resort Ambassador, you may be the first point of contact for guests when they come to Tamarack Resort and your responsibility is to learn and accurately provide information about Tamarack Resort, Donnelly, and our surrounding areas. You will also help in the lift lines and be asked to help control large crowds found in ticket lines, lift lines, shuttles, and additional shifts. You will demonstrate excellence in guest service by consistently displaying respect for internal and external guests and be able to handle any issues or concerns with good conflict resolution skills.

This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization. Specific information on duties and policies can be found in the Ambassador Operations Manuel. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

ESSENTIAL JOB REQUIREMENTS

• Attend fall employee orientation and Ambassador training (new and returning).
• Work weekends and holidays. Spring break, Christmas Week and New Year’s Holidays
• Commit to working a minimum of 50 hours (25-2hr shifts) Ambassador shifts (including S’mores shifts, on-mountain shifts, village shifts, etc.) This is how you will receive a refund on your season pass. If the minimum number of shifts is not met, your season pass purchase will be prorated based on the number of shifts completed.
• Able to work outdoors in all weather conditions for extended periods. This can include cold temperatures, high wind, harsh sun, ice and snow, blizzards, and even rain.
• Able to stand for long periods, in ski boots; to walk up and down steep, deep, and/or slippery grades; to lift fallen skiers and to carry materials such as bamboo poles, ski equipment, etc.
• Able to speak clearly and distinctively enough to be understood by guests.
• Must demonstrate a willingness and ability to converse freely with our guests.
• Must learn information about the resort, town and surrounding area and be able to concisely relay this information to our guests.
• Able to control large crowds as found in ticket lines, lift lines, and shuttles.
• Skiing staff must be able to ski at an ability level to safely negotiate all intermediate terrain at Tamarack Resort.
• Demonstrates excellence in guest services by consistently displaying respect for internal and external guests and good conflict resolution skills.
• All skiing employees may be requested to help the ski patrol.
• Reliable attendance on all scheduled workdays.
• Other duties as assigned.

• Establishes and maintains productive work relationships with co-workers, other Tamarack staff, supervisors, and management.

• Has a caring, safe, responsible, enthusiastic, and team-oriented approach to the position.
• Handles stressful situations with tact and good judgment.
• Enthusiastically approaches all aspects of the job outlined in this job description and other tasks asked to endeavor.
• Strong personal character and commitment to Tamarack Resorts Commitment and Passions.
• Provides a guest experience that exceeds the guest's expectations.
• Ability to gracefully and humbly accept criticism and opportunities for growth.
• Ability to stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.

EDUCATION and/or EXPERIENCE

• Prior customer service or resort industry experience preferred.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have own reliable source of transportation.