What are the responsibilities and job description for the Housekeeping Supervisor position at Tamarack Resort?
SUMMARY
A Housekeeping Supervisor is responsible for ensuring that the standards of cleanliness are met. They assign tasks, inspect work to ensure it's up to standard, and provide training on how to best handle customers' requests. They maintain their inventory list in case anything needs replacing and order more supplies when needed most.
EMPLOYEE EXPERIENCE
Working at Tamarack is an incredibly rewarding and magical experience. Not only will you be working in a beautiful mountain environment, but you will also receive amazing employee perks like a season pass for you and your family, resort discounts, free childcare and more!
Tamarack Resort offers a comprehensive benefits package including free childcare, season passes, employee housing in our brand-new housing units, resort discounts, 401k, health, dental, vision, life insurance, and more! We are passionate about guest service and delivering memorable experiences to all who enjoy Tamarack.
Mountains, meadows and lakes are for everyone, and our resort community is no different. We are committed to promoting equality, diversity and inclusion in hiring, training, and career advancement. We celebrate and respect our diverse team members and guests.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Monitor payroll, productivity, purchases, supplies, linen costs, housekeeping contract costs and all other associated expenses.
- Make decisions and corrective measure as required.
- Take responsibility for all contracts being correct and up-to-date; oversee billing charges and authorizations on all adjustments or credits.
- Establish Standards of service, monitor schedules, develop check-lists and perform hands-on visual inspections of homes.
- Reward and recognize employees for following control measure and reaching standard targets.
- Establish regular reports for Quality Control.
- Establish departmental goals and structure for continuous improvement with set dates and targets to monitor progress.
- Address guest/homeowner complaints or questions and provide solutions and follow up: be proactive in communication through frequent telephoning, and written communication.
- Establish quality control measures in each area: daily operations, office functions, room cleaning, laundry and common areas.
- Actively involved in the recruitment and selection of the Rooms and Hospitality Team.
- Provide hands on guidance, support, direction, coaching and mentoring to departmental employees.
- Conduct and provide final approval on all performance and wage reviews; hold regular departmental staff and quality control meetings including regular one on one’s; troubleshoot and manage conflict.
- Take responsibility for employee and daily work schedules; ensure the completion of adequate orientation and safety training for the department.
- Performing all other duties as assigned.
QUALIFICATIONS & EXPERIENCE
- Proven working experience as a housekeeper.
- Knowledge of cleaning chemicals and supplies.
- Integrity and ability to work independently.
- Good communication skills with excellent self-discipline and patience.
- Fast pace worker and work well with others.
- Microsoft Applications.
- 2-3 years of experience in the field.
EDUCATION
High School diploma or equivalent education.
CERTIFICATES, LICENSES, REGISTRATIONS
Requires possession of valid Class C driver license with a driving record meeting the minimum standards required by the resort’s insurance carrier.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee may be occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 35e pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please be advised that the location of this position is in the mountains. Inclement weather can and will be encountered on a regular basis, especially throughout the winter. Reliable transportation to and from work is a necessity. Access to a 4WD or AWD vehicle is highly recommended.