Patient Access Specialist | Rehabilitation Services

The Rehabilitation Services Receptionist coordinates and carries out the clerical functions of the Rehabilitation Therapy Departments, while appropriately handling phone calls and patients, and in performing routine cleaning duties. The ability to perform several tasks at one time is imperative.

Responsibilities & Duties:

• Performs functions of Rehabilitation Reception
  • Answers telephone, Records/relays messages.
  • Handles referral calls for outpatient services.
  • Contacts patients in regard to scheduling or rescheduling appointments.
  • Maintains daily records and compiles monthly report of numbers of visits, procedures done, and referrals done.
  • Prepares a daily schedule for therapists.
  • Sorts daily mail.
  • Remains accessible to patients and staff.
  • Prepares insurance files for business office.
  • Maintains a record of those patients requiring authorization/reauthorization of services. Works together with the clinical staff and Rehab Services staff to keep authorizations up-to-date.
  • Informs clinical staff upon patient arrival, maintaining good patient flow in the Department.
    
• Maintains Outpatient Records
• Demonstrates Organizational Competence
• Promotes Good Customer Service
• Demonstrates Organizational Competence
• Demonstrates Interpersonal Competence by Contributing to a Therapeutic and Positive Environment.
• Works as a member of a team, assisting department staff and other staff, mindful of customer service goals for AMC.

Education & Experience:

• Completion of a one-year post high school degree in office support services or equivalent job experience.

Professional Skills & Expectations:

• Must be able to read, write, and speak the English language.
• Typing skills of 25-30 wpm required.
• Computer knowledge necessary for data entry.
• Completely follows orders professionally and confidentially.
• Demonstrates high standards of performance, pleasantness, and courtesy.
• Has professional appearance and demeanor.