Field Service Tech (51714)

ROLE
The Field Service Technician position is responsible for delivering, setup and training on proprietary equipment for our customers. This will have an interfacing role with managers and customers and must provide excellent customer service skills inside and outside the organization.

The job duties herein describe essential functions of the position. Additionally, regular attendance and punctuality are essential to the success of the position. The individual should be able to perform these essential functions with or without requested reasonable accommodations.

ESSENTIAL FUNCTIONS

• Prepare Tally equipment and tools for shipment to customer locations
• Deliver equipment and tools to location and complete corresponding BOLs
• After delivery, educate the customer and 3rd party service companies on proper techniques and SOPs
• Remain on location according to contractual obligations (~12-24 hours) to provide assistance as needed
• After released being released from location, remain available for callouts.  
• Upon job completion, complete Field Tickets and return all unused tools/equipment to the shop.
• Provide field updates to the management team 
• Provide excellent customer service to clients and to other team members
• Promote and strictly adhere to all Company HSE policies and practices.
• Conduct all business activities in accordance with company code of conduct, policies and procedures and all applicable legal requirements.
• Perform other duties and activities as assigned by supervisor within the physical constraints of the job.

QUALIFICATIONS & REQUIREMENTS

• HS/GED
• Valid drivers license
• Strong data entry and reporting skills
• Available after hours/weekends/holidays on periodic basis

SKILLS, ABILITIES & WORK STYLE

• Willing to dedicate the time and effort to learn the skills required for position.
• Demonstrated capacity to communicate and collaborate with diverse stakeholders (employees, clients and vendors) at multiple levels.
• Capable of understanding and responding effectively to client/vendor/internal inquiries or requests on day-to-day activities.
• Skilled at training others in tasks pertaining to the specific job or being seen as key reference for job.
• Committed to contributing to Company's success through on-the-job performance.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• This position requires working primarily in the field in all types of weather conditions.  It requires working on rig sites where surface areas are often muddy or slippery. It also requires working around heavy machinery, mechanical equipment with moving parts and electrical equipment as well as exposure to loud noises and contaminants. The employee is regularly required to operate vehicles on company business and drive long distances on company business.
• The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to walk and sit, climb stairs and lift and carry objects weighing up to 50 pounds. The employee is often required to stand, stoop or kneel. The employee is also required to use a telephone, computer keyboard and mouse; reach with hands and arms; talk and listen.  Specific vision abilities required by this position include close vision and the ability to adjust focus. The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. 

The intent of this job description is to provide a representative general nature and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Tally Personnel, LLC reserves the right to amend and change responsibilities to meet business needs as necessary.
 

Background Check & Drug and Alcohol Testing 

The Company will conduct a job-related background check for all safety sensitive positions. The background check may consist of prior employment verification, professional reference checks, education confirmation, criminal background, motor vehicle record checks, drug and alcohol testing, and/or credit checks, as permitted by law. Third-party services may be hired to perform these checks. Although the type of background information checked for a particular applicant or employee will vary based on the position offered or the position held and the nature of the business, the checks will be applied consistently within that business and position. 

Information obtained during any criminal record check will not necessarily disqualify an applicant or employee from employment. 

All offers of employment and continued employment are contingent upon a satisfactory background check. All background checks will be conducted and used in compliance with all applicable federal and state laws. 

The Company also relies upon the accuracy of information contained in employment applications, as well as the accuracy of other necessary information presented throughout the hiring process and employment. Misrepresentations, falsifications, or material omissions of any information may result in the exclusion of the individual from further consideration for employment or promotion, and for current employees, could result in termination of employment. 

Equal Employment Opportunity 

Tally Personnel, LLC is an equal opportunity employer. The Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All such discrimination and harassment is unlawful and will not be tolerated.