What are the responsibilities and job description for the Lead ServiceNow CMDB Architect (DHS / CBP Access – On-Site) position at Tallon Recruiting Consultants?
Lead ServiceNow CMDB Architect (DHS / CBP Access – On-Site)
Ashburn, VA 20147
Are you a senior ServiceNow expert looking to drive enterprise-scale transformation on a mission-critical federal program? We are seeking a Lead ServiceNow CMDB Architect to own the enterprise Common Service Data Model (CSDM) strategy, automated discovery, and data governance for a high-visibility Department of Homeland Security environment.
What You Will Do
- Architect & Model CSDM: Design CI classes, attribute definitions, and relationship topologies aligned with ServiceNow CSDM best practices across complex IT environments.
- Drive Stakeholder Alignment: Facilitate interactive workshops with Application Owners, IT Operations, and Security teams to resolve data ownership conflicts and build consensus.
- Integrate & Automate: Define requirements for automated discovery patterns, ticketing systems, and monitoring tools to maintain high-integrity, real-time data flows.
- Governance & Metrics: Establish data-quality scoring, automated remediation rules, and executive dashboards tracking operational KPIs like MTTR and change success rates.
Must-Have Qualifications
- U.S. Citizenship: Sole U.S. Citizenship required (no dual citizenship due to federal security mandates).
- Clearance / Access: Current DHS Suitability or active eligibility to obtain U.S. Customs and Border Protection (CBP) security access.
- Work Location: 100% on-site availability.
- IT Experience: 10 years of progressive IT experience (or 6 years with a BS degree / 4 years with an MS degree).
- Specialized Expertise: 5 years of dedicated enterprise ITSM, ServiceNow CMDB, automated discovery, and CSDM architecture experience.
- Facilitation: Proven ability to lead cross-functional alignment sessions and translate complex technical requirements into strategic governance models.
Preferred Experience
- Active or recent DHS/CBP Entry on Duty (EOD) status.
- ITIL v4 or v5 certification.
- Direct federal contracting or regulated enterprise experience.