What are the responsibilities and job description for the CHIP RUNNER - TALKING STICK RESORT position at Talking Stick Resort?
Brief Description
Job Title: Chip Runner (grave/day shift & part-time only)
Department: Card Room
Reports To: Poker Shift Supervisor
Summary
Assists the Card Room floor personnel by being attentive to patron needs and providing superior customer service and contributing to the creation of a friendly and pleasant atmosphere for customers and co-workers.
Responsibilities
Supervisory Responsibilities
This job has no supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
High School diploma or GED required.
Other Qualifications
Must be reliable, trustworthy, and have a pleasant personality. Must be able to handle pressure and difficult situations. Must have excellent communication skills. Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.
Language Skills
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.
Job Title: Chip Runner (grave/day shift & part-time only)
Department: Card Room
Reports To: Poker Shift Supervisor
Summary
Assists the Card Room floor personnel by being attentive to patron needs and providing superior customer service and contributing to the creation of a friendly and pleasant atmosphere for customers and co-workers.
Responsibilities
Supervisory Responsibilities
This job has no supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Adheres to the Card Room Rules, Policies and Procedures and abides by all standards of conduct in the Card Room.
- Assists floor personnel.
- Maintains a friendly and personable demeanor. Addresses customer’s by name and acknowledge repeat customers.
- Obtains chips for seated customers.
- Verifies chip transactions with customers at the table and when leaving the cage.
- Brings the necessary empty racks for players at the game table.
- Summons wait staff from F&B if requested by patrons.
- Ensures that Card Room maintains a clean and orderly appearance, removing unused/refuse material from room and summoning Housekeeping staff when needed.
- Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
- Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
High School diploma or GED required.
Other Qualifications
Must be reliable, trustworthy, and have a pleasant personality. Must be able to handle pressure and difficult situations. Must have excellent communication skills. Must be able and willing to work a flexible schedule, including weekends, evenings and holidays.
Language Skills
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; use hands and fingers to handle, or feel; reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this Job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually loud.