What are the responsibilities and job description for the BOX OFFICE REPRESENTATIVE (PT) position at Talking Stick Resort?
Brief Description
Job Title: Box Office Representative (Part-Time)
Department: Entertainment
Reports To: Lead Box Office Representative
Summary
Creates a welcome and entertaining environment for all guests inquiring about and/or purchasing tickets for Casino Arizona and Talking Stick Resort Showroom events. Enhances customer service and overall image of Casino Arizona and Talking Stick Resort by sharing knowledge of performances, ticketed events and other casino events with guests and employees of other departments.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
High school diploma or general education degree (GED) required; one-year customer service experience required, preferably in a retail sales. Cash handling experience required.
Computer Skills
To perform this job successfully, an individual should have good PC skills. Working knowledge of Microsoft Office applications required.
Other Qualifications
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly exposed to secondary smoke and will regularly work indoors and outdoors. The noise level in the work environment is usually loud.
Job Title: Box Office Representative (Part-Time)
Department: Entertainment
Reports To: Lead Box Office Representative
Summary
Creates a welcome and entertaining environment for all guests inquiring about and/or purchasing tickets for Casino Arizona and Talking Stick Resort Showroom events. Enhances customer service and overall image of Casino Arizona and Talking Stick Resort by sharing knowledge of performances, ticketed events and other casino events with guests and employees of other departments.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Handles phone orders and walk-up sales in a courteous and professional manner.
- Keeps up to date on weekly and upcoming show calendar.
- Assists in the promotion of Showroom events and to other Casino activities as instructed.
- Assists in the Showroom during performances (i.e. seating guests, and scanning tickets).
- Remains at scheduled and assigned areas promoting Box Office activities whenever possible.
- Ensures department policies and practices in relation to ticket sales are adhered to and assumes full responsibility for personal bank.
- Builds a rapport and works in collaboration with other enterprise staff as needed.
- Assists in clerical support such as needed and requested.
- Creates reports as needed and/or requested.
- Exercises appropriate discretion in identifying situations that require management attention.
- Maintains a broad knowledge of the various games, restaurants and promotions throughout the Casino.
- Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
- Responsible for following the PCI (Payment Card Industry) Compliance regulations to protect card holder data and adhere to the standards to protect guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
High school diploma or general education degree (GED) required; one-year customer service experience required, preferably in a retail sales. Cash handling experience required.
Computer Skills
To perform this job successfully, an individual should have good PC skills. Working knowledge of Microsoft Office applications required.
Other Qualifications
- Must be able to apply basic math on Excel spreadsheet, by calculator and when making change.
- Must be able to work a flexible schedule, including evenings, weekends and holidays.
- Must have a sense of urgency towards service delivery and business goals.Must have the ability to work well with others.
- Must have strong customer relations, communication and problem solving skills,
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this Job, the employee is regularly required to stand for prolonged periods of time; walk; sit; use hands and fingers to handle or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this Job, the employee is regularly exposed to secondary smoke and will regularly work indoors and outdoors. The noise level in the work environment is usually loud.