What are the responsibilities and job description for the ASSISTANT F&B MANAGER – CASUAL DINING | Eagles/Willows position at Talking Stick Resort?
Brief Description
Job Title: Assistant Food & Beverage Manager – Casual Dining
Department: Food & Beverage
Outlet: Eagles Buffet/Willows
FLSA Status: Exempt
Reports To: Restaurant Manager or Assistant F&B Director
Summary
Under the direction of the Restaurant Manager or Assistant F&B Director, assists in the management and operation of a food and/or beverage outlet in the Food and Beverage Department.
Outlets Providing Casual Dining
At Talking Stick Resort
Directly manages Lead Restaurant, Dining and Beverage Supervisors who, in turn, manage support staff. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Enterprises policies and procedures. Responsibilities include interviewing, hiring, mentoring, coaching and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in a professional and effective manner as well as implementing and managing revenue and cost performance initiatives.
Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.
A Manager level leader is expected to actively support ECMs in their professional and academic goals through:
High school diploma or general education degree (GED) required. Minimum 5 years high-volume restaurant experience. At least 2 years supervisory experience. POS experience strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.
Certificates, Licenses, Registrations
Must possess a Maricopa County Food Handler's Card.
Computer Skills
Must have proficient PC skills and be well versed in Microsoft Office applications, POS systems (InfoGenesis preferred), timekeeping/payroll systems (UKG preferred) and inventory/purchasing systems (SWS preferred).
Other Qualifications
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.
Job Title: Assistant Food & Beverage Manager – Casual Dining
Department: Food & Beverage
Outlet: Eagles Buffet/Willows
FLSA Status: Exempt
Reports To: Restaurant Manager or Assistant F&B Director
Summary
Under the direction of the Restaurant Manager or Assistant F&B Director, assists in the management and operation of a food and/or beverage outlet in the Food and Beverage Department.
Outlets Providing Casual Dining
At Talking Stick Resort
- Blue Coyote Café and Cantina
- Room Service
- Black Fig
- Resort Pools
- Poker
- Bingo
- Salt River Café
- The Coffee Station
- Sports Bar
- Taqueria
- Willows Restaurant
- Eagles Buffet
Directly manages Lead Restaurant, Dining and Beverage Supervisors who, in turn, manage support staff. Responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with Enterprises policies and procedures. Responsibilities include interviewing, hiring, mentoring, coaching and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in a professional and effective manner as well as implementing and managing revenue and cost performance initiatives.
Leadership Job Expectations: Fostering ECM Development through Pathways to Success Program
The Gaming Enterprises are committed to the employment and advancement of Enrolled Community Members (ECMs) of the SRP-MIC. The Gaming Enterprises’ Pathways to Success Program is a comprehensive program designed to provide ECMs with quality casino work experience, educational opportunities and to prepare them to become the Gaming Enterprises’ future leaders. Pathways to Success is designed to foster the participant’s preparedness for success on the job.
A Manager level leader is expected to actively support ECMs in their professional and academic goals through:
- Program Awareness and Communication: Maintain up-to-date knowledge of the Pathways to Success programs. Ensure all ECMs are informed about relevant opportunities.
- Mentorship and Coaching: Actively mentor ECMs, offering guidance on career pathways and facilitating connections to additional coaching resources as needed.
- Resource Allocation: Allocate time and budget to support ECMs’ participation in developmental activities, such as courses, certifications, or conferences.
- Development Planning: Collaborate with ECMs to create and regularly review individual development plans, setting measurable goals and tracking progress.
- Barrier Removal: Identify and address obstacles that may hinder ECMs’ career growth, advocating for their needs within the organization.
- Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Ensures excellent customer service for every guest, every time.
- Resolves guest complaints.
- Interacts with customers as much as possible.
- Ensures restaurant and employees meet both state and departmental requirements concerning sanitation and personal hygiene.
- Working knowledge of and execution of policies and procedures in Food and Beverage department.
- Provides supervision and support for all employees in the department.
- Ensures that all hiring practices, employee disciplinary actions, and expectations of employees are in accordance with departmental and company policies and procedures.
- Reviews supply inventory reports and orders necessary items.
- Verifies validity of casino complimentary slips.
- Assembles work schedules.
- Establishes training programs in conjunction with the Manager and administers training
- Oversees outlets in the absence of the Manager.
- Prepares and coordinates the periodic performance evaluations of personnel.
- Maintains and instructs assigned personnel on safety and health standards, policies and procedures and follows up to ensure hazards are eliminated.
- Ensures designated work areas, flatware, glasses, dinner ware and other items used to serve customers are free from hazards (i.e. chips, breaks, liquid on the floor, etc.).
- Hires and trains Tribal Members consistent with the casino’s Community and Indian Preference guidelines.
- Maintains work schedule as required by management and also, based upon business needs, making oneself available as necessary.
- Completes job responsibilities and performance objectives in a timely and effective manner and in accordance with policies and procedures.
- Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate.
- Keeps Restaurant/Beverage Manager and Assistant F&B Director fully informed of all issues (i.e. problems, unusual matters of significance and positive events) and takes prompt corrective action where necessary or suggests alternative courses of action.
- Responsible for maintaining up-to-date knowledge of Credit Card Compliance requirements commonly known as PCI (Payment Card Industry) Compliance by attending training provided by Casino Arizona, at least once a year or more if required by management. Signature verification of course attendance will be required.
- Responsible for the enforcement of PCI (Payment Card Industry) Compliance regulations to protect cardholder data and adhere to the standards to protect the guests’ private card information. This includes, but is not limited to, observing and reporting inappropriate card handling activity, of either customers or by employees, as defined by PCI.
- Responsible for the enforcement of all applicable regulations, under the code of Federal Regulations, Title 31, Chapter X, as it pertains to this position. This includes, but is not limited to, observing and reporting suspicious activity, of either customers or employees, as defined in the Code of Federal Regulations.
- Responsible for maintaining up-to-date knowledge of all applicable regulations under the Code of Federal Regulations, Title 31, Chapter X, by attending Title 31/Anti-Money Laundering training, provided by Casino Arizona, at least once a year or more if required by management and outlined in the Title 31 Minimum Internal Controls.
High school diploma or general education degree (GED) required. Minimum 5 years high-volume restaurant experience. At least 2 years supervisory experience. POS experience strongly preferred. Knowledge of Arizona State Liquor Laws - Title 4 and/or Arizona Alcohol Awareness certification a plus.
Certificates, Licenses, Registrations
Must possess a Maricopa County Food Handler's Card.
Computer Skills
Must have proficient PC skills and be well versed in Microsoft Office applications, POS systems (InfoGenesis preferred), timekeeping/payroll systems (UKG preferred) and inventory/purchasing systems (SWS preferred).
Other Qualifications
- Must be able to multitask and handle pressure.
- Must be a problem solver.
- Must be outgoing and self-disciplined with initiative and leadership abilities.
- Must possess good communication skills for dealing with a diverse staff.
Must be able to read, write, speak and understand English.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to walk; use hands and fingers to handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly exposed to secondary smoke. The noise level in the work environment is usually moderate to loud.