Best Western Rama Inn Hiring General Manager – $70K for Qualified GM

Best Western Rama Inn is searching for a General Manager with exceptional customer service and interpersonal skills to join our team.  Our GM is responsible for overseeing all aspects of hotel operations, including guest services, front desk, housekeeping, maintenance, food and beverage operations, and sales. The General Manager ensures that the hotel operates efficiently and profitably while maintaining high standards of guest satisfaction, employee engagement, and financial performance.  The General Manager is a steady leader of the property, serving as coach and mentor to staff and providing an environment where employees can learn and grow within the Best Western brand and community.

Job Responsibilities:

• Oversee daily operations of the hotel, ensuring smooth and efficient functioning.
  
• Develop and implement strategies to achieve financial targets and increase profitability.
  
• Ensure exceptional standards of guest service and satisfaction by monitoring and addressing guest feedback.
  
• Accurately and efficiently complete back-office duties such as bookkeeping, accounts receivables, and accounts payable.
  
• Monitor and manage budgets, expenses, and revenue, including forecasting and financial planning.
  
• Ensure compliance with health, safety, and regulatory requirements.
  
• Conduct regular inspections of the property to ensure Best Western standards are met and identify areas for improvement.
  
• Manage emergencies, guest complaints, and other issues as they arise with prompt and effective solutions.
  
• Expertise in each area of hotel management, with the proactive nature to step in and help departments and perform all duties of all roles at each property; adjust hours and responsibilities to support the property in case of unexpected staff call-outs or emergencies.
  
• Implement and oversee marketing and promotional activities to increase occupancy and revenue.
  
• Recruit, train, and retain high-quality staff members.
  
• Meet or exceed deadlines.
  
• Oversee timely posting of Corporate Lodging Consultants (CLC) payments and ensure accurate financial tracking.
  
• Provide regular financial reports to ownership, including expenses for payroll, supplies, and other operational costs.
  
• Analyze financial data to make informed decisions, drive profitability, and identify cost-saving opportunities without compromising service quality.
  
• Supervise and provide leadership to the Housekeeping & Property Maintenance departments, ensuring Best Western standards of cleanliness and guest satisfaction.
  
• Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure cleanliness standards are met.
  
• Conduct regular inspections of the property to identify maintenance needs and areas for improvement, which includes preventative maintenance standards (rooms are thoroughly inspected each quarter) to maintain rooms at the highest quality.
  
• Other duties deemed necessary by management.
  

Requirements

Successful Candidates Must Have:

• High school diploma or education equivalent.
  
• Bachelor’s degree in Business Administration or a related field preferred.
  
• One year of experience in hotel management or a similar role.
  
• Experience working within the Best Western brand is preferred.
  
• Proven track record of achieving financial targets and improving guest satisfaction.
  
• Strong understanding of financial statements and performance metrics.
  
• Ability to inspire, motivate, and lead a diverse team to foster a collaborative environment and achieve common goals.
  
• Excellent verbal and written communication skills to interact effectively with guests, staff, and leadership.
  
• Proficient in financial management, budgeting, and forecasting.
  
• In-depth understanding of hotel operations, including front office, housekeeping, maintenance, and food and beverage.
  
• Ability to develop and implement effective strategies to enhance guest satisfaction and operational efficiency.
  
• Strong problem-solving skills and ability to handle high-stress situations.
  
• Skillful in resolving conflict and handling complaints professionally.
  
• Ability to make informed decisions.
  
• Knowledge of health, safety, and regulatory requirements in the hospitality industry.
  
• Proficiency with hotel management software and systems.
  
• Ability to adapt to changing circumstances and stay calm under pressure.
  
• Manage multiple tasks simultaneously without compromising quality.