What are the responsibilities and job description for the Customer Support and Sales Specialist position at TalentPop App?
Customer Support and Sales Specialist | Remote (E-commerce Success Specialist)
Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist—a role where you own the customer experience from initial contact through retention and expansion.
This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
We invest in specialists who are key to our customer and revenue growth.
Be the Strategic Face of the Brand: Support, Retain, and Grow Revenue.
TalentPop App is the strategic partner to high-growth e-commerce brands, helping them optimize every customer interaction. We are looking for a hybrid, results-driven Customer Support and Sales Specialist—a role where you own the customer experience from initial contact through retention and expansion.
This is a vital, dual-focus position for a professional who is equally adept at solving complex problems (Support) and identifying commercial opportunities (Sales). If you are motivated by providing world-class service while actively contributing to measurable revenue growth through upselling, cross-selling, and retention, we want you on our team.
IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
To ensure your application is reviewed by the **Recruitment Team**, you must follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
- When selecting the position during your application, please choose “Brand Concierge” from the list of available roles.
- In the application form, you’ll be asked for an application code – please enter CSSS in that field.
You will bridge the gap between service and sales, directly influencing customer loyalty and revenue expansion.
- Customer Success & Retention (Support Focus)
- Expert Problem Solving: Serve as the primary point of contact for complex customer inquiries, providing timely and accurate solutions via chat, email, and phone.
- Service Excellence: Maintain high customer satisfaction (CSAT) scores by troubleshooting product issues, guiding users through features, and ensuring rapid resolution.
- Proactive Support: Identify potential churn risks and implement proactive communication strategies to retain customers and drive long-term loyalty.
- Revenue Generation & Expansion (Sales Focus)
- Opportunity Identification: Actively listen to customer needs and pain points to identify and present upsell or cross-sell opportunities for premium features, services, and expanded contracts.
- Negotiation & Closure: Manage the end-to-end sales process for qualified expansion leads, leading product demonstrations, negotiating terms, and closing deals to hit monthly revenue targets.
- Product Education: Become a product expert, effectively articulating the ROI and value proposition of our solutions to help customers see the path to greater success.
We are seeking a professional with a proven background in high-touch customer interaction and a clear sales orientation.
- Hybrid Experience: 1 years of proven, hands-on experience in a combined Customer Support, Customer Success, or Inside Sales role, ideally within a SaaS or E-commerce environment.
- Communication Mastery: Exceptional professional verbal and written communication skills with the ability to maintain composure under pressure and clearly articulate value.
- Tech Proficiency: Familiarity with CRM (e.g., HubSpot, Salesforce) and Helpdesk software (e.g., Zendesk, Intercom).
- Metrics Driven: Motivation to meet and exceed KPIs related to both service quality (CSAT, Resolution Time) and sales revenue (Expansion Quota).
- E-commerce Acumen: Understanding of e-commerce business operations, common challenges, and the importance of customer service in the digital retail ecosystem.
We invest in specialists who are key to our customer and revenue growth.
- Incentive Pay: Competitive base salary plus an aggressive commission structure and bonuses tied directly to expansion and retention revenue.
- Work Flexibility: 100% permanent work-from-home setup—zero commute required.
- Benefits: Comprehensive health coverage (HMO or monthly stipend) and generous paid time off.
- Growth: Clear paths for career advancement into Customer Success Management, Account Management, or Senior Sales roles.
- A reliable personal computer or laptop (i5 processor or modern equivalent).
- A stable, high-speed, and reliable wired internet connection (minimum 25 Mbps download and upload speed) for crystal-clear video calls.
- A quiet, professional workspace suitable for conducting clear, uninterrupted customer interactions.