What are the responsibilities and job description for the Service Desk Technician position at Talentoma?
Job Title: Service Desk Technician
Monthly Pay: $6,300 - $6,900 USD per month
Summary:
You will deliver first-line remote technology help for teams using policy, billing, and claim-file applications. This fully remote, full-time entry-level role has you restore access, document requests, and guide users clearly.
Job Responsibilities:
• Ticket intake and categorization for access, browser, and application issues.
• Identity verification and password resets for authorized platform users.
• Remote diagnosis of device, connectivity, printing, and access problems.
• Escalation routing with error details, screenshots, and business impact.
• Knowledge-article updates for recurring fixes and portal guidance.
• Follow-up communication with agency staff, adjusters, and operations partners.
Qualifications:
• Familiarity with Windows and web browsers through coursework or hands-on use.
• Foundational understanding of user accounts and secure access practices.
• Comfort explaining technical steps in plain language.
• Ability to record clear notes and follow support procedures.
• Curiosity for policy, premium, and claim-file workflows.
• Reliable home workspace and internet connection for remote support.
Perks & Benefits:
• Home-based work arrangement with collaborative digital tools.
• Structured onboarding for platforms and workflows.
• Exposure to policy, billing, and claim-file operations.
• Clear escalation paths and peer knowledge sharing.
Salary : $6,300 - $6,900