What are the responsibilities and job description for the Mortgage Processing Manager position at TalentOla?
Job Title: Mortgage Processing Manager (FHA, VA, Conventional, HELOC)
Location: Carrollton TX (Onsite – 5 days/week)
Schedule: Monday to Friday
Fulltime with Mphasis DigitalRisk.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
About Client:
Mphasis Digital Risk’s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.
Digital Risk’s 1,500 team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.
Position Overview
The Mortgage Processing Manager is responsible for leading and managing a team of Loan Processors handling end-to-end mortgage processing across FHA, VA, Conventional, and HELOC loan products. This role ensures pipeline efficiency, compliance with underwriting guidelines, and adherence to closing timelines while maintaining high customer satisfaction standards.
The ideal candidate will bring strong people leadership, pipeline management expertise, and deep knowledge of mortgage processing operations in a high-volume environment.
Key Responsibilities
Team Leadership & Management
- Lead, mentor, and manage a team of Mortgage Loan Processors
- Monitor team performance, productivity, and SLA adherence
- Conduct regular coaching, feedback sessions, and performance reviews
- Support hiring, onboarding, and training of new processors
Pipeline & Operations Management
- Oversee team pipelines (35–50 loans per processor) to ensure timely closings
- Allocate workload and manage capacity planning
- Identify bottlenecks and implement process improvements
- Ensure adherence to daily/weekly workflow prioritization
Loan Processing Oversight
- Supervise loan files from application through closing
- Review complex loan scenarios and provide guidance to team
- Ensure accuracy in:
- Income calculation
- Documentation review
- Condition clearing
- Handle escalations and exception scenarios
Compliance & Quality Control
- Ensure compliance with:
- FHA, VA, Conventional, and HELOC guidelines
- Company policies and regulatory standards
- Conduct periodic file audits for quality and completeness
- Maintain high standards for documentation and underwriting readiness
Required Qualifications
- 5–8 years of mortgage processing experience
- 2–3 years in a lead or managerial role
- Strong experience with:
- FHA
- VA
- Conventional loans
- HELOC (preferred)
- Deep understanding of:
- Underwriting guidelines
- Loan lifecycle (application to closing)
- Compliance and regulatory standards
- Proven ability to manage high-volume pipelines
Skills & Competencies
- Strong leadership and team management skills
- Excellent organizational and multitasking abilities
- Advanced problem-solving and decision-making skills
- Strong communication and stakeholder management
- Detail-oriented with high accuracy standards
- Ability to thrive in a fast-paced, deadline-driven environment
- Proficiency in Microsoft Office and mortgage processing systems
Preferred Qualifications
- NMLS-MLO License (or willingness to obtain)
- Experience in handling:
- Complex title issues
- Liens and vesting challenges
- Experience working in a paperless/digital mortgage environment
Salary : $70,000 - $75,000