IT Desktop Support Technician (L2) – Rochester, NY

IT Desktop Support Technician (L2) – Rochester, NY

Employment Type: This is a contract-to-hire (C2H) role — initial 3–4 months on 1099 with Talentmatics, followed by full-time conversion with ADSL based on performance.

Location: Rochester, NY (Weekly travel to Canandaigua may be required)

Pay Rate: $24/hr (flexible up to $25/hr)

Schedule: Monday–Friday | 8:00 AM – 5:00 PM

✅ Requirements

• 3–5 years of deskside/desktop support experience
• Strong knowledge of:
• Windows OS (10/11)
• Hardware troubleshooting & break/fix
• Imaging tools (SCCM, Intune, MDT, PXE)
• Active Directory & basic networking
• Experience with data backup/recovery and device deployment
• Ability to support enterprise users in a fast-paced environment
• CompTIA A (preferred)

🚗 Additional Info

• May require weekly travel to Canandaigua
• Must be comfortable with physical tasks (lifting, device setup, etc.)
• Opportunity to work in a structured enterprise IT environment

🔧 Role Overview

We are looking for a Desktop Support Technician (Level 2) to provide hands-on deskside support, troubleshooting, and maintenance of end-user devices in an enterprise environment. This role involves both onsite and limited remote support, ensuring smooth IT operations and high user satisfaction.

🛠️ Key Responsibilities

• Provide onsite deskside support for laptops, desktops, and mobile devices
• Troubleshoot and resolve hardware/software issues (break/fix & IMAC)
• Perform install, move, add, change (IMAC) activities
• Support Windows 10/11 environments and device imaging
• Coordinate with remote teams and service desk for issue resolution
• Manage asset inventory, CMDB updates, and device staging
• Provide AV/conferencing support and basic network troubleshooting
• Handle device setup, imaging, and deployment using tools like SCCM/Intune
• Offer smart hands support for servers, networking, and UPS (as needed)
• Maintain SLAs and provide timely updates to end users