Desktop Support Specialist

Hi

We are hiring for Desktop Support at Port Arthur, TX - Onsite .

If you are interested please share your updated resume.

Below is the detailed job description (JD) for your review

Title: Desktop Support

Location: Port Arthur, TX (On Site)

Employment Type: C2H

JOB DESCRIPTION:

• The position of Deskside Technician – End User Computing performs troubleshooting, repair, and preventative maintenance of end user computing equipment and peripheral equipment at corporate locations

Roles & Responsibilities:

• Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Deskside support services and other duties as required.

Required Experience:

• Requires 3 years of related work experience
• Knowledge of imaging tools (SCCM, MDT)
• Knowledge of data backup and recovery tools
• Installing, upgrading, and migrating to Windows 10/11
• Deploying Windows 10/11 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 10/11
• Configuring backup and recovery options

Certifications:

• A Certification a plus