Director Cross Dock Operations

Job Title: Director Cross Dock Operations

Location: On Site - Indianapolis, Indiana, United States

Salary: $120,000-$150,000 (not including bonus and additional compensation)

Skills: Cross-Dock Operations, Third-Party Logistics (3PL) Management, 3PL Performance Management, Cross-Border Logistics, Automotive Supply Chain, Just-In-Time (JIT) Delivery, Multi-Site Operations, Customer Relationship Management, Network Optimization, Transportation Management, Warehouse Management Systems (WMS), Transportation Management Systems (TMS), Operational Excellence, Lean Operations, Process Improvement, KPI Development, SLA Management, P&L Management, Regional Operations Leadership, and Supply Chain Analytics

About the Transportation, Logistics, Supply Chain and Storage Company / The Opportunity:

A leader in the transportation, logistics, and supply chain industry, our client delivers critical solutions for cross-dock operations, managed transportation, warehousing, and cross-border logistics. This is an exciting opportunity for a seasoned executive to drive operational excellence, strategic network optimization, and continuous improvement across North American facilities. Ideal for candidates passionate about fostering high-performing teams, enhancing customer satisfaction, and implementing industry-leading practices in a fast-paced automotive supply chain environment, this role offers the platform to influence innovation and set new benchmarks in performance.

Responsibilities:

• Serve as the primary point of contact for customers regarding cross-dock operations, service performance, and escalation management.
• Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with executive clientele, presenting operational performance and action plans.
• Establish, monitor, and enforce KPIs and SLAs with third-party logistics partners; conduct operational and financial audits for compliance.
• Optimize cross-dock operational strategy across the United States and Mexico, eliminating bottlenecks and maximizing throughput.
• Manage cross-border freight consolidation and deconsolidation, ensuring efficient customs transit and supporting volume fluctuations.
• Implement standardized procedures across internal and partner facilities; oversee WMS transactions and inventory accuracy.
• Lead Lean and Six Sigma initiatives for waste reduction, process improvement, and damage prevention.
• Own and manage budgetary performance, drive cost-per-unit reductions, and foster a culture of accountability and continuous improvement throughout the regional management network.

Must-Have Skills:

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related technical field.
• Minimum 8–10 years of progressive leadership experience in warehousing, logistics, distribution, or cross-dock operations.
• Minimum 3 years supporting automotive logistics, JIT delivery, or sequenced parts operations.
• Minimum 4 years managing third-party logistics (3PL) providers and multi-site operational networks.
• Experienced in U.S.-Mexico cross-border logistics operations and customs-related processes.
• Advanced proficiency with Warehouse Management Systems (WMS), Transportation Management Systems (TMS), and supply chain analytics platforms.
• Strong analytical skills to interpret complex operational data and develop actionable strategies.
• Professional working proficiency in English.

Nice-to-Have Skills:

• Professional proficiency in Spanish.
• Experience leading Lean, Six Sigma, and process improvement initiatives in logistics operations.
• Familiarity with Tableau, SAP, and other advanced analytics/reporting tools.
• Proven capability in overseeing regional/multi-site teams and supporting operational audits.
• Ability to manage complex change initiatives and drive strategic planning efforts.
• Demonstrated experience in stakeholder management, executive customer engagement, and strategic partnerships within supply chain networks.
• Depth of knowledge in automotive supply chain and manufacturing logistics environments.