Chief Operating Officer

Job Title: Chief Operating Officer

Location: On Site - Greenville, South Carolina

Salary: $140,000-$180,000 Bonus Equity

Skills: Strategic Leadership, Property Management, Financial Planning, Operational Excellence, Compliance

A growing real estate services firm specializing in third-party multifamily property management is seeking a Chief Operating Officer (COO) to lead and scale its operations. This organization partners with ownership groups to manage and improve the performance of multifamily assets, particularly those requiring operational discipline and hands-on execution.

This is a high-impact executive role for someone who is passionate about building process, accountability, and strong leadership teams to scale businesses effectively and promote sustainability.

Overview:

The COO will oversee all operational functions across property management, maintenance, and centralized services, while driving performance, standardization, and scalability. The company is at a key inflection point, creating an opportunity to elevate operational infrastructure, strengthen leadership, and implement systems that support continued growth.

This role requires a hands-on, execution-focused leader who can align teams, introduce structure, and drive measurable results.

Responsibilities:

• Lead day-to-day operations across property management, maintenance, and centralized service teams
• Coach and develop department leaders (VP, Directors), fostering accountability and performance
• Build scalable processes, KPIs, and reporting infrastructure
• Drive operational efficiency, cost control, and margin improvement initiatives
• Partner with ownership clients and internal stakeholders to improve asset performance
• Establish clear accountability frameworks and performance expectations
• Improve cross-functional alignment across teams
• Implement data-driven decision-making through reporting and analytics
• Optimize organizational structure and team efficiency
• Support systems and technology improvements across operations
• Collaborate with executive leadership to drive company growth and explore new business opportunities.
• Foster a culture of continuous improvement and innovation throughout the organization.

Must-Have Requirements:

• 10 years of leadership experience in operations
• Experience scaling companies, implementing process-driven environments, and building a healthy work culture of accountability
• Experience with change management and process improvement.
• Strong understanding of property management or similar operational industries
• Proven ability to lead leaders and drive accountability
• Data-driven mindset; highly comfortable using metrics, dashboards, and spreadsheets
• Strong executor — results-focused with a “get it done” mindset

Preferred:

• Advanced degree in business administration, real estate, or related field.
• Familiarity with real estate management software platforms.
• Familiarity with Fair Housing regulations and compliance (or adjacent exposure)
• Knowledge of emerging trends in sustainable property management.