Technical Support Help Desk Analyst

Job Title: Technical Support Help Desk Analyst

Primary Location: Boston, MA

Position Type: Full-Time Direct Hire

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Overview
TalentFish is casting a line for a full-time IT Support Analyst! This is a full-time position in Boston, Massachusetts. This position will initially be onsite 5 days per week for 2-3 months and will transition to a Help Desk role.

* Experience working in a Law Firm environment is strongly preferred.

The IT Support Analyst provides comprehensive technology support to staff within our client s Boston location. Acting as the first point of contact for all IT-related issues, this role delivers both remote and in-person assistance to ensure seamless operations in a fast-paced professional services environment.

What You Bring to the Role (Ideal Experience)

• 3 5 years of IT Help Desk support experience in a law firm or professional services organization.
• Strong knowledge of Windows 10/11, Microsoft 365, Teams, Citrix, and VPN technologies.
• Familiarity with legal applications such as iManage and Intapp.
• Excellent problem-solving skills with the ability to resolve issues under pressure.
• Strong customer service orientation with outstanding communication skills.
• Ability to work independently and collaboratively while maintaining professionalism and confidentiality.
• Flexibility to work extended hours or weekends as business needs require.
• Ideal candidates will have held roles long term in law firms or professional services organizations.

What You'll Do (Skills Used in this Position)

• Serve as the primary contact for IT support through phone, email, and ticketing systems (approximately 90% remote with occasional in-office coverage).
• Provide timely and professional troubleshooting for desktops, laptops, mobile devices, printers, conferencing technology, and network connectivity.
• Support core firm applications including Microsoft 365, Teams, Zoom, Citrix, VPN, and legal industry specific tools (iManage, Intapp).
• Deliver high-touch, white glove support to attorneys, partners, and executive staff.
• Set up, configure, and maintain equipment for new hires, office moves, and visiting attorneys; assist with AV and conference room technology.
• Document all work performed in the firm's ticketing system and contribute to the Knowledge Base.
• Maintain and track IT assets, peripherals, and loaner equipment.
• Collaborate with IT colleagues to escalate complex issues while maintaining ownership until resolution.
• Provide after-hours or on-call support as required to meet business and client demands.

Compensation Information
This role requires authorization to work in the U.S. without current or future visa sponsorship.
The expected salary range for this position is $70,000 $88,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish, we are an Equal Opportunity Employer; we embrace and encourage diversity.