Receptionist - Reception

Position Description:

• The Receptionist is responsible for creating a positive first impression, providing administrative support, and ensuring smooth office operations.
• This includes but is not limited to greeting guests, answering phones, managing mail, and maintaining the reception area.
• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience.
• Must demonstrate ability to relate to a substance abuse treatment population in a sensitive manner, an interest and willingness to work in a multicultural setting and must share a customer service orientation.
• Manages difficult or emotional client situations; responds promptly to client needs. Focuses on solving conflict, not blaming; maintains confidentiality.

Essential Functions/Key Responsibilities:

• Answers switchboard with standard greeting and identification of the organization, directs/transfer calls/voicemails to proper extensions and takes messages as required.  Answers and uses TTY equipment as needed.
• Greets clients, along with visitors, and notifies appropriate staff of their arrival.
• Process Notice of Admissions and complete disenrollments of clients from treatment.  Notifies the Manager/Charge Nurse on duty when there is a problem developing in the milieu/waiting area.
• Responsible for handling clients' drop offs from friends and family members following proper procedure.
• Inform provider/s of medication deliveries that require immediately attention in a timely manner.
• Assist with general direct care duties as needed.
• Performs typing and other clerical tasks as required.
• Coordinate with Staff/Provider to schedule appointments and conduct follow-up calls as needed or as requested by staff/Provider.
• Maintain and Log Medical Records and coordinate with providers for documentation and signatures as needed. Coordinate with staff for the movement of records to storage. Complete as needed, records logs in EMR regarding incidents that occur while patient is in the Lobby or directly involved Receptionist.
• Additional related duties as assigned.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; responds in an articulate and professional manner to questions.
• Written Communication - Writes clearly and informatively. Edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Interpersonal Skills - Maintains confidentiality, listens to others without interrupting and a team player.

Must be separated from BILH for 6 months, and in good standing, to be considered.

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