Systems Engineer

Job Description:

As an Advanced Resolution Engineer, you will help drive complex technical troubleshooting efforts in a command center setting by leveraging observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark. This role combines technical expertise along with a fact-based data-driven troubleshooting approach to quickly find the fault domain of complex issues that may span multiple technology stacks. Must have excellent communication abilities to work with peers and convey complex information and solutions to others. Must have curious nature with desire to solve problems and gain personal satisfaction from solving those problems
What you'll do:
• Provide in-depth technical troubleshooting and analysis of complex issues across a large global enterprise environment
• Collaborate with peers and other technology experts across the firm
• Work with a client first attitude with the ability to work well under high pressure and stressful situations to deliver outstanding customer service
• Participate in an on-call rotation as needed
Experience you'll need to have:
• 6 years of experience in an enterprise systems and/or networking role
• 4 years of troubleshooting complex systems at an enterprise level
• 3 years experience with observability tools such as Extrahop, Dynatrace, Splunk, and Wireshark
• Full understanding of IP, TCP, and UDP
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience
Attributes required:
• Logical problem-solving ability
• Desire to dig deep into highly complex problem solving
• Satisfaction from solving problems
• Curious nature about how things work AND why they work
• Desire to continue learning about all different types of technologies
• Ability to collaborate with peers across technologies (network, server, database, application, cloud)
• Ability to mentor and train others in Analysis & Troubleshooting
Experience that would be great to have:
• Experience with scripting languages like Python or PowerShell
• Wireshark Certified Analyst Certification (WCA)
• Worldwide Certified Network Analyst (WCNA)

Why TalentBurst?
At TalentBurst, we deliver more than talent, we deliver outcomes. We partner with you to move quickly and connect you to opportunities aligned with your skills and long term growth.

Backed by precision, transparency, and results, we connect top talent with leading organizations through trusted partnerships.

We offer competitive compensation and comprehensive benefits, including medical, dental, vision, and retirement options.

TalentBurst is an equal opportunity employer committed to an inclusive and diverse workforce.