Help Desk Analyst

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an
employee remains qualified after the employee was involved with a criminal
justice event. The incumbent will interact with employers by email, telephone
and other means to set up and maintain employer accounts. This includes
determining if an employer is qualified to have a VSP account, set up the
account, establish account users, assist with getting users access to the
employer ePortal, update account information and user information, and perform
other duties as assigned.


The person selected for this position will work full-time onsite at Virginia State
Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235.
Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state
holidays.


Knowledge,
Skills, and Abilities: Advanced computer skills are required that aligns with
the Job Description. Ability to multitask and to determine root cause of
problems and implement solutions, In addition, customer relations skills; good
verbal and written communication skills; and proficiency with Microsoft
products (Word, Excel, PowerPoint, Visio, Outlook).

Skills: SkillRequired / DesiredAmountof ExperienceExpertise RatingMove Advanced computer skills are required that aligns with the Job DescriptionRequired8Years   Ability to multitask and to determine root cause of problems and implement solutions, Required8Years   Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusionsRequired8Years   customer relations skillsRequired8Years   good verbal and written communication skillsRequired8Years   proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)Required8Years