Loyalty Marketing Program Support Specialist (Retail)

Location: Charlotte, NC (Hybrid - Onsite Tuesday-Thursday)
Duration: 8-Month Contract
Pay Rate: $28-$32 per hour
Schedule: Full-time, standard business hours

We are seeking a Loyalty Marketing Program Support Specialist to support corporate retail loyalty and credit initiatives. This role is ideal for someone with hands-on experience supporting loyalty or credit programs, campaign execution, and cross-functional coordination within a retail environment.

The successful candidate will partner closely with Marketing, Creative, Analytics, and external financial partners to support the planning, execution, and tracking of loyalty-focused campaigns across digital and print channels.

Campaign & Creative Support

• Assist in developing creative and campaign briefs for loyalty and credit initiatives

• Participate in campaign and creative review cycles to ensure accuracy, brand alignment, and functional execution across digital and print channels

• Support quality assurance efforts related to customer-facing campaign materials

Program & Project Coordination

• Maintain campaign and project trackers to support timelines, deliverables, and dependencies

• Update and manage the loyalty program promotional offer calendar

• Support ongoing planning and execution meetings across cross-functional teams

Reporting & Insights Support

• Help consolidate reporting across site and marketing channels related to loyalty campaigns

• Partner with analytics and marketing teams to support campaign performance tracking

Cross-Functional & Partner Collaboration

• Partner with internal stakeholders across Marketing, Creative, Analytics, and Operations to support campaign planning and execution

• Coordinate with external credit and banking partners to support campaigns executed on behalf of the organization

• Act as a reliable point of coordination to ensure alignment across teams and vendors

• 3 years of experience in retail or a similar consumer-focused industry

• Previous experience supporting loyalty and/or credit programs strongly preferred

• 3 years of program, project, or marketing support experience

• Strong organizational and time management skills with the ability to manage multiple priorities

• Proficiency in Microsoft Excel and PowerPoint

• Strong written and verbal communication skills

• Comfortable working in a fast-paced, cross-functional corporate environment

• Prior experience supporting corporate retail loyalty programs

• Exposure to multi-channel marketing campaigns (digital and print)

• Experience working closely with financial services or credit partners
  
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