Inside Sales & Customer Service Representative

A well-established, rapidly growing construction supply company is seeking a customer-focused Counter Sales / Customer Service Representative to join its team. This is an excellent opportunity for someone who enjoys building customer relationships, supporting outside sales efforts, and working in a fast-paced environment where every day is different.

The ideal candidate is organized, proactive, and passionate about providing exceptional service while helping drive business growth.

• Provide outstanding customer service to walk-in, phone, and email customers

• Prepare quotes, enter orders, and process customer payments

• Build and maintain strong relationships with customers by understanding their needs and recommending appropriate products

• Support outside sales representatives with quote preparation, order entry, product research, and submittal documentation

• Assist with showroom merchandising by stocking and organizing inventory displays

• Resolve customer concerns professionally and efficiently

• Navigate ERP systems and Microsoft Office to manage customer information and orders

• Contribute to a collaborative, team-oriented environment while helping achieve sales and service goals

• Previous customer service, inside sales, or account management experience

• Experience within the construction, building materials, concrete, or industrial supply industry is highly preferred

• Strong communication and relationship-building skills

• Self-motivated, organized, and able to prioritize multiple tasks

• Comfortable working in a fast-paced environment with changing priorities

• Ability to resolve customer issues with professionalism and urgency

• Proficiency with Microsoft Office and experience using ERP systems

• A positive attitude and strong team-first mentality

• Competitive compensation based on experience

• Comprehensive benefits package including medical, dental, and vision coverage

• Life and supplemental insurance options

• Generous paid time off

• Ongoing training and professional development opportunities

• Employee referral bonus program

• A collaborative team culture with opportunities for long-term career growth

• The opportunity to work for an organization that values work-life balance, employee development, and a supportive workplace culture
  
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