What are the responsibilities and job description for the Desktop Support Technician position at TalentBridge?
Desktop Support Technician (Tier 2) - Onsite
Location: Chandler, AZ (Fully Onsite)
Employment Type: Contract (Long-term, with potential conversion to FTE)
Start Date: ASAP
Compensation: 30-33/hour on W2
We are seeking an experienced Desktop Support Technician (Tier 2) to provide onsite technical support in a fast-paced enterprise environment. This role requires strong Linux support experience and the ability to independently troubleshoot, resolve, and document technical issues across hardware, software, and network-related systems. The ideal candidate brings not only solid technical skills, but also excellent communication, adaptability, and a collaborative mindset.
This is a long-term contract opportunity with potential for conversion to full-time employment.Key Responsibilities
- Provide Tier 2 desktop and service desk support for end users in an onsite environment.
- Troubleshoot and support Linux systems (Ubuntu, CentOS, Rocky9) across local, remote, and virtualized environments.
- Configure and support MFA hardware and authentication solutions.
- Manage endpoint security using Endpoint Central, including encryption, antivirus, and malware remediation.
- Diagnose and resolve hardware, software, OS, and basic networking issues.
- Handle and resolve tickets efficiently while meeting SLA expectations.
- Escalate complex issues appropriately and collaborate with other IT teams.
- Document incidents, solutions, and procedures clearly.
- Participate in continuous improvement and process optimization initiatives.
- 3 years of experience in IT Support, Service Desk, or Tier 2 Desktop Support.
- Strong Linux support experience (Ubuntu, CentOS, Rocky9) - required.
- Experience supporting MFA hardware and authentication systems.
- Familiarity with Endpoint Central or similar endpoint management tools.
- Solid understanding of desktop operating systems, hardware, and peripherals.
- Experience working in ticketing systems and managing multiple priorities.
- Ability to work independently in a fast-paced environment.
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