What are the responsibilities and job description for the Desktop Support Technician position at Pomeroy?
Desktop Support Technician
Location: Tempe, AZ 85288 (100% Onsite)
Duration: 12 Month Contract (Strong Potential for Conversion)
Pay: Up to $22/hour W2
*W2 Only. 3rd party resumes will not be considered*
Desktop Support Technician – Tempe, AZ
We're hiring a Desktop Support Technician to provide onsite IT support for end users in a fast-paced enterprise environment. This is a 12 month contract with strong potential to convert to a full-time position. You'll provide desktop support, staff a walk-in IT Support Center, resolve hardware and software issues, and deliver outstanding customer service.
This position is 100% onsite in Tempe, AZ 85281, working Monday-Friday.
Responsibilities
- Provide onsite desktop and walk-up IT support for end users
- Manage and resolve incidents using ServiceNow
- Troubleshoot Windows, macOS, Microsoft 365, and business applications
- Install, configure, deploy, and support desktops, laptops, peripherals, and software
- Perform basic hardware repairs including RAM, SSD, and keyboard replacements
- Support printers, scanners, mobile devices, and meeting room AV equipment
- Assist with software deployments and device provisioning
- Provide Smart Hands support for servers, storage, networking equipment, and telecommunications devices
- Perform basic network cabling, port patching, Wi-Fi, and LAN closet support
- Maintain IT asset inventory, documentation, and stock management
- Deliver exceptional customer service while meeting SLA expectations
Required Qualifications
- 2-3 years of Desktop Support, IT Support, or Field Support experience
- Experience using ServiceNow or another enterprise ticketing system
- Strong knowledge of Windows, macOS, Microsoft Office, and Microsoft 365
- Experience supporting desktops, laptops, printers, peripherals, and mobile devices
- Basic hardware repair experience (RAM, SSD, keyboards, etc.)
- Familiarity with meeting room technology and audio/video equipment
- Basic networking knowledge including cabling, switches, routers, and Wi-Fi
- Strong communication, troubleshooting, and customer service skills
Why Apply?
- 12 month contract with strong potential for permanent hire
- Competitive pay up to $22/hour W2
- Monday-Friday schedule
- Opportunity to support enterprise IT infrastructure and modern desktop technologies
- Great opportunity to grow your desktop support career in a collaborative environment
Salary : $20 - $22