What are the responsibilities and job description for the Information Technology Field Technician position at Pomeroy?
We are seeking a bilingual (English/Spanish) IT Field Technician for a full-time, direct hire opportunity. The IT Field Technician will lead and follow all aspects of Retail Services policies, objectives, and initiatives in the field.The IT Field Technician will plan, co-ordinate and manage the activities of the assigned retail team to maintain and enhance customer relationships and meet company objectives.
Salary: $50k-$55k
Travel: Daily travel is required near Hempstead, Floral Park, Valley Stream, Richmond Hill and surrounding area. Must have reliable transportation and valid driver's license.
Language: Must be bilingual in Spanish and English
Responsibilities:
- Provide first point of contact for support issues at all stores.
- Travel daily between stores.
- Process service tickets/work logs related IT problems, train customers on applications and various wireless peripherals
- Elevate complex issues/problems to appropriate team members
- Troubleshoot and correct problems on site
- Perform scheduled hardware and/or software installations.
- Assist stores with: Desktop applications, maintenance, and troubleshooting., Network Equipment installation and troubleshooting (routers, switches, access points), Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc, Configure and/or troubleshoot Zebra handhelds, network and label printers.
- Provide store training in hardware use and software applications.
- Work to gather information, or resolve issue independently or collaboratively
- Quickly learn and retain relevant system knowledge
- Support stores during Go live opening week.
- Respond to customer inquiries and problem solving in a professional and effective manner
- Provide feedback to manager regarding service failures or customer concerns
- Maintain in depth working knowledge of retail systems and processes
- Perform other related duties as assigned
Qualifications:
- College degree in IT or Equivalent certifications, preferred
- English and Spanish written and verbal communication skills, required
- Must be a self-starter with the ability to think and work independently.
- Knowledge in network hardware or telecommunications, basic data communications troubleshoot, Cat5-Cat6 cable and RJ45 understanding. Capable of using equipment provided.
- Strong customer service skills.
- Well-organized and detail oriented.
- Ability to handle multiple projects/responsibilities simultaneously.
- Proficiency in MS Office applications.
- Able to take Initiative, being flexible with schedule.
- Must be capable of lifting and/or carrying up to 30 lbs.
- Work nights or days only if needed; flexible with work assignments
- Valid US driver's license from NJ or NY state, and clean driving record.
- Reliable transportation
Salary : $50,000 - $55,000