Registered Nurse - Telephone Triage Call Center

This is a remote role where the facility will provide all necessary equipment. The candidate must have high-speed internet and a private office space.

Note: This role requires uninterrupted availability during scheduled working hours. Flexibility is not allowed during shifts.

Required Certifications

• CA RN License
• Home State License
• (Utah license not required)
  
  

Required Skills

• Applying the nursing process: Assessing, Planning, Clinical Decision Making, Nursing Diagnosis, Teaching, Disposition
• High customer service skills
• Excellent phone skills and assessment skills
• Strong critical thinking abilities
  
  

This is a sedentary job that involves using a headset and interacting extensively with patients and team members via chat tools. The pace is generally fast, except for some quieter graveyard shifts.

Responsibilities

• Aid patients in obtaining the correct level of care with the appropriate provider at the right time.
• Provide advanced clinical telephone support to patients, other callers, and remote support for physicians.
• Use nursing processes, physician input, and approved telephone nursing guidelines and protocols to maintain efficient operations, provide quality care, and ensure positive patient outcomes.
• Assess patients' needs, appropriately disposition cases, and collaborate with clinic and hospital-based providers for electronic prescription renewals.
• Identify hospital and community resources, consultations, referrals, and perform nursing follow-up activities.
• Assist physician partners with message management and other communications within the electronic medical record (EMR) system.
• Provide limited patient care in an outpatient setting.