Director of Facilities

What you will do

Facility management of a manufacturing plant, for a reputable company, located in the Elizabethtown Area. This is a long-term Operations & Maintenance contract providing hard services of MEP equipment within the facility, excluding the production equipment. The objective is to maintain a seamless environment by assuring that equipment is performing to specifications to facilitate uninterrupted manufacturing and administrative functions.

The role is responsible for leading, managing and fostering a holistic strategic approach to the operations of the facility, managing complex client relationships, and working with the client’s upper-level management, leading an organization of approximately 100, managing contractual issues, project management, and the finances. The role requires a good understanding of preventative maintenance, repairs, and lifecycle planning. The role requires coordination and oversight of work with technical trades, engineers, and contractors. A great amount of attention to managing the customer expectations is required along with transparent communication.

How you will do it

• Customer service mindset with very strong communication and people skills because you will serve as the main client level liaison for addressing operational, contractual, and financial issues.
• Impeccable attention to detail and the ability to develop Performance Reports.
• Delegate tasks, meet deadlines and keep the team accountable.
• Serve as a role model, mentor, and valued resource.
• The ability to comprehend complex contract terms and performance requirements and work closely with the customer to ensure alignment with contract requirements and operational policies.
• Manage and track KPI’s.
• Ensure that the quality of information entered into the CMMS is sufficient.
• Administer the documentation requesting extensions and relief for repair work.
• Review and proactively establish procedures.
• Oversight of the day-to-day and long-term work activities.
• Manage supervisors and staff which includes hiring, promoting, recognition, performance improvement plans, and monitor performance objectives.
• Train project employees and administer corporate policies, procedures, and standards to ensure that employees have the required technical, interpersonal skills and morale to meet and exceed the expectations of the Customer.
• Provide technical and management guidance to the team.
• Ability to read blueprint and as-built drawings.
• Ensure all Operations & Maintenance (O&M) work is performed in accordance with the Technical Provisions and approved documents.
• Manage change order requests.
• Post construction warranty management.
  
  

What we look for

• Bachelor’s degree in electrical, mechanical engineering or business.
• Experience in a facility management discipline with 10 years or more experience.
• Strong and proven client relationship and communication skills (written and verbal).
• Strong leadership skills in order to maintain a healthy culture oriented to Customer Satisfaction and Continuous Improvement.
• Leading customer meetings.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint, MS Project) with strong overall computer literacy.
• Directing, planning, developing, and implementing strategic and operational plans.
• Management of multi-disciplinary teams, working groups.
• Managing to meet contract technical requirements.
• A robust understanding of preventive maintenance management and repairs for HVAC, Boilers, Chillers, Pumps, CRAC Units, electrical systems, fire alarm systems, security systems, and building automation systems.
• Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance.
• Working on mission critical projects.
• Knowledge of OSHA codes and regulations.