What are the responsibilities and job description for the Client Technologies Technician position at TALENT Software Services?

Daily Responsibilities

Build desktops, laptops, and tablets, using Microsoft Endpoint Configuration

Manager.

Ensure the BitLocker encryption key is successfully stored in Active Directory

and InTune.

Ensure the Microsoft Endpoint Configuration Manager Client is installed on each

desktop, laptop, and tablet during the build process.

Ensure each desktop, laptop, and tablet stay connected to the NTS Network for

at least 2.5 hours after build completes.

Ensure that all software listed on the build sheet is installed on each desktop,

laptop, and tablet built.

Ensure that each desktop, laptop, tablet, docking station, 27” monitor, printer,

scanner, and any other tracked asset assigned to an end-user is properly

documented in the designated IT Services asset Management system in

accordance with the Desktop Support Asset Management procedure manual.

Diagnoses and resolves problems reported by users on endpoint hardware

and/or software. Record work performed in the Help Desk ticket system.

Perform routine maintenance and repair on equipment or contact vendor support

of equipment repair.

Assists with removal and disposal of obsolete equipment using the electronic TID

and Request to Dispose of Accountable Equipment and other components,

salvaging any usable parts.

Performs other related duties as required.

Monthly Responsibilities

Ensure that all SCDOT Commission back up tablets are connected by patch

cable to the NTS Network to receive Patch Tuesday Patches. Login not

required.

Tablets should be powered on using a power cord and connected by patch cable

on the second Friday of each month and remain connected until 12pm the

following Wednesday.

Wednesday.

All iPads should be powered on using the appropriate power cable and charging

brick for the same amount of time as the SCDOT Commission tablets. Login not

required.

Required Skills

4 years of experience in desktop and networked systems support; extensive

knowledge of desktops, laptops, tablets, printers, and scanners.

2 years of experience in computer deployments, operation, and repair
2 years of experience in hardware and software installation
2 years of experience with Microsoft Endpoint Configuration Manager
Experience supporting Microsoft Office Suite including but not limited to Edge

Browser, Excel, Outlook, PowerPoint, and Word.

Expertise in supporting Microsoft Windows.
Requires the exertion of 50 pounds of force occasionally.
Requires the exertion of 20 pounds of force frequently.

Preferred Skills

Experience working with a help desk ticketing system
Experience with NTS Network
Experience with Active Directory or InTune

Required Education/Certifications

High School diploma.
Associate or a bachelor's degree in a related field. May be substituted for

Salary : $32 - $35

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