What are the responsibilities and job description for the Business Analyst position at TALENT Software Services?
Business & Systems Analysis
- Assist QA leads in the creation and maintenance of Requirements Traceability Matrix (RTM) artifacts to ensure test coverage and alignment with requirements.
- Create Business Requirements Specification (BRS) documentation to clearly define functional and non-functional requirements.
- Facilitate requirement gathering sessions with stakeholders and end users.
- Develop and refine wireframes to support solution design and requirements gathering.
- Create current client process flow documentation and future clients' process maps.
- Act as a bridge between business users, operations, and IT to define requirements and translate them into system solutions.
- Analyze, assess, and recommend improvements to existing business systems and procedures.
- Perform cost-benefit and return-on-investment analyses to support system decisions.
- Identify redundancies, inefficiencies, and process gaps; recommend and implement process improvements.
- Support contract renewals and vendor relationship management for enterprise systems.
- Develop and write user documentation, training materials, manuals, and system guides.
- Work within an Agile environment, collaborating closely with development and QA teams.
- Support and if necessary own Product Owner tasks, including defining features, creating and refining user stories, and managing backlogs.
- Participate in sprint planning, daily standups, retrospectives, and other Agile ceremonies.
- Collaborate with stakeholders to prioritize work and ensure delivery of business value.
- Serve as a subject matter expert and advocate for users and stakeholders during the development lifecycle.
- Review, test, and implement vendor-delivered system enhancements and upgrades.
- Maintain foundation tables, security, and permission structures.
- Support the creation, validation, execution, and documentation of test scripts and system modifications.
- Ensure proper system integration with related applications.
- Troubleshoot and resolve system issues post-implementation.
- Extract, manipulate, and analyze system data to support reporting and decision-making.
- Create and maintain custom queries and data sets for analysis.
- Integrate data with reporting tools to automate and improve reporting processes.
- Provide guidance and training to users of reporting and data tools.
- Provide expertise and guidance to stakeholders, project teams, and junior analysts.
- Lead and coordinate interdepartmental initiatives and cross-functional projects.
- Prepare and manage project plans, budgets, schedules, and deliverables.
- Collaborate with consultants and vendors; review deliverables and monitor quality.
- Train and support staff on system usage, updates, and enhancements.
- Bachelor's degree in Business Administration, Finance, MIS, or Economics
- Five (5) years' experience as Business Analyst or Systems Analyst
- Two (2) years' experience performing configurations, modifications, or enhancements within enterprise business applications
- Master's degree in business administration, Finance, MIS, or Economics may substitute for two years' experience
- Experience with large, complex SaaS vendor implementations
- Experience with large transit initiatives
- Experience with large transformation initiatives
- Exceptional soft skills and emotional intelligence to navigate at multiple levels across the organization
- IIBA Certification
- Experience creating and maintaining dashboards in Power BI to support reporting and analytics.
- Experience with Miro, Mural, Microsoft Whiteboard, and other collaboration tools.
- Experience working in waterfall, agile, and hybrid delivery environments.
- Strong knowledge of enterprise systems (e.g., HRIS, PeopleSoft Financials, or equivalent).
- Understanding of interdepartmental processes such as budgeting, procurement, HR, and finance.
- Proficiency in business process improvement, workflow optimization, and change management.
- Experience working in Agile environments and supporting Product Owner responsibilities.
- Advanced analytical skills, including process mapping, data analysis, and metrics reporting.
- Strong technical skills, including proficiency in MS Excel (pivot tables, charts), Word, PowerPoint, Access, and database management.
- Experience with SQL queries or similar reporting tools preferred.
- Ability to develop and deliver clear documentation, training, and presentations.
- Excellent interpersonal and communication skills, with the ability to collaborate across all organizational levels.
- Strong problem-solving, negotiation, and decision-making abilities in complex, ambiguous situations.
- Ability to foster teamwork and promote an inclusive, respectful workplace culture.
- Local to the Twin Cities area
Salary : $60 - $70