Field Service Technician - commercial security systems

Client is seeking a highly skilled Commercial Field Service Technician with expertise in burglar alarm systems, fire alarm systems, and network-based CCTV and access control systems. This role involves servicing, maintaining, and troubleshooting commercial security systems at client sites while delivering a high level of customer service.

• Install, service, and maintain commercial security systems including fire alarm, access control, and video surveillance
• Troubleshoot issues with alarm panels, wiring, and field devices
• Perform system programming, diagnostics, repairs, and upgrades
• Read and interpret blueprints, electrical, building, and sprinkler plans
• Conduct system testing to ensure functionality and compliance
• Provide on-site customer support and basic system training
• Collaborate with internal teams to resolve service requests efficiently
• Document service activities, inspections, and work orders accurately
• Identify and repair or replace defective equipment
• Test system components such as batteries and keypads
• Coordinate inspections and installations with local authorities
• Follow up on open service tickets and ongoing work
• Maintain inventory and ensure readiness for scheduled jobs
• Safely operate company vehicles and equipment
• Stay current with industry technologies and standards
• Participate in on-call rotation as required

• Experience in field service, installation, or maintenance of commercial security systems
• Strong knowledge of low-voltage systems (fire alarm, access control, CCTV/video)
• Ability to read and interpret technical diagrams and schematics
• Advanced troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently and in a team environment
• Valid driver’s license with a clean driving record
• Ability to lift equipment and work at heights or in confined spaces

• Minimum 7 years of experience in the fire and security systems industry
• Multi-discipline experience across security platforms

• Install, service, and maintain commercial security systems including fire alarm, access control, and video surveillance.
• Troubleshoot issues with alarm panels, wiring, and field devices.
• Perform system programming, diagnostics, repairs, and upgrades.
• Read and interpret blueprints, electrical, building, and sprinkler plans.
• Conduct system testing to ensure functionality and compliance.
• Provide on-site customer support and basic system training.
• Collaborate with internal teams to resolve service requests efficiently.
• Document service activities, inspections, and work orders accurately.
• Identify and repair or replace defective equipment.
• Test system components such as batteries and keypads.
• Coordinate inspections and installations with local authorities.
• Follow up on open service tickets and ongoing work.
• Maintain inventory and ensure readiness for scheduled jobs.
• Safely operate company vehicles and equipment.
• Stay current with industry technologies and standards.
• Participate in on-call rotation as required.

• Experience in field service, installation, or maintenance of commercial security systems.
• Strong knowledge of low-voltage systems (fire alarm, access control, CCTV/video).
• Ability to read and interpret technical diagrams and schematics.
• Advanced troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently and in a team environment.
• Valid driver's license with a clean driving record.
• Ability to lift equipment and work at heights or in confined spaces.
• Minimum 7 years of experience in the fire and security systems industry (preferred).
• Multi-discipline experience across security platforms (preferred).
• Nice to Have - DMP, Potter, Alarm.com, Open Eye, PDK, Resideo Products experience
• Commercial would be from 5000 Sq ft to 1,000,000 sq ft and could be warehouse, manufacturing, office buildings, or housing.
• Location: Multiple locations including 26165 Broadway, Cleveland, from central Ohio northward, and Dayton, Ohio
• Direct Hire - Full Time Role - Overtime - Company Car Provided