What are the responsibilities and job description for the Datacenter Operations Technician position at Talent Portus?
Job Details
JD:
We are seeking a skilled and experienced Datacenter Operations Technician to troubleshoot network connections, support infrastructure operations and perform data center cabling.
This role requires working experience in Datacenters, meticulous attention to detail, and the ability to work effectively in a 24x7 environment.
Hands-on experience as a Datacenter Ops Technician is mandatory for this role.
Key Responsibilities:
Monitor all installation tickets and perform new server and network device installation (servers, switches, routers, and other standalone devices etc.)
Perform cable patch installations for IT devices in accordance with industry best practices and local Data Center standards.
Label both ends of patch cords using standardized labeling conventions.
Update tickets with detailed progress notes.
Maintain accurate records in the inventory management tool.
Coordinate hardware replacement with product vendors as required.
Configure Network Cards, KVM, or DRAC/ILO interfaces.
Manage backup tape movement.
Troubleshooting and Maintenance:
Monitor work request tickets and address break/fix issues related to network connections (servers, network switches, and SAN connections etc).
Provide emergency support within ITIL Incident and Problem Management frameworks.
Perform Ethernet/Fiber cable swapping and verify cable connectivity.
Check power status of devices and identify alarms via LED indicators.
Conduct hard reboots when necessary.
Perform initial troubleshooting before escalating hardware issues to client staff.
Racking, Stacking, Vendor Coordination and Inventory Management:
Maintain accurate inventory records for MM, SM, and copper cables.
Prepare quarterly purchase lists for cable stock replenishment and maintain optimal inventory levels.
Handle racking, de-racking, and hardware decommissioning.
Document parts distribution using client's tracking tool.
Perform external Vendor coordination and escort support as necessary.
Required Skills and Experience:
Minimum 4 years of experience in Data Center operations.
Comprehensive understanding of Data Center infrastructure, including servers, switches and routers.
Strong customer interaction skills to ensure flexible, efficient, and responsive service delivery.
Relevant certifications are highly desirable.
Work in 24x7 Data Center support model and on-call rotation.
Experience working within service-oriented environments and technical teams.
Proven ability to identify and resolve issues proactively.
Key Competencies:
Exceptional attention to detail and adherence to established standards.
Strong problem-solving and network troubleshooting skills.
Excellent collaboration, documentation, and reporting skills.
Experience as Data Center Operations Lead or supervisory role