What are the responsibilities and job description for the Customer Service Manager/Logistics position at Talent One?
TalentOne is seeking a dedicated and experienced Customer Service Manager with a demonstrated track record of leadership and success in management roles relating to B2B and B2C customers within the logistics industry. This position involves overseeing the development of customer service teams across multiple locations and improving overall customer satisfaction to drive organizational success.Location: Commerce, CA (on site)Job Type: Full-TimeSchedule: Day ShiftPay: $70,000/yrBenefits: 401k, Dental, Health, Vision, Paid time offResponsibilities:Oversee and manage daily operations to ensure customer inquiries and issues are resolvedCollaborate with various departments to improve serviceMonitor customer interactions to identify areas of improvement while maintaining company standardsManage shift schedules and staff assignments to optimize team's performanceAssist in the interview process, training, leading and mentoring of new and existing team members to achieve great performancesExperience:Proven experience in Customer Service Management and LeadershipEffective utilization and integration of new software and technologies (such as ERP systems).Experience in the manufacturing and distribution industryRequirements:Customer Service - 5 yearsManagement/Supervision - 4 yearsEmployee Engagement - 4 yearsLogistics - 2 yearsEnglish/Spanish (Preferred)Bachelors (Preferred)Join a team striving to provide outstanding customer service while fostering a collaborative work environment!Company DescriptionTalentOne a full-service staffing company helping our communities by connecting them with local employment opportunities.
Salary : $70,000