What are the responsibilities and job description for the Voice Engineer With IPT position at Talent Groups?
- Management of Telecom expense of a client with over 10 K Users.
- Procure new devices for users and design/deploy solution of IPT infra issues.
- Handle Critical IPT Voice requirements
- Need to answer user calls basis enquiry, request and complaints on Call usage, Data usage, Plans, VAS, Billing issue, Coverage related issues.
- Answer queries related to IPT Phone issues , Infra Issues, Call Path Issues for example phone Issues, Call Issus etc
- Coordinate with OEM, Field Services, Local IT Ops for Loaner and Spare device management, Repair and Break-Fix Services
- Follow up with vendors.
- Ensure timely resolution of Incidents and tasks.
- Understanding of common IPT telecom terminologies and services
- Understanding of voice, data and/ or wireless services
- Understanding of IPT Enterprise Infraturcture ex CUBE, WXCC, CUCM, UNITY, SME, Voice Gateways, SIP,SCCP, MGoogle Cloud Platform, UCaaS.
- Relevant experience on IPT, UCaaS
- Should have worked with global customers
Salary : $55 - $58