What are the responsibilities and job description for the Desk side support position at Talent Groups?
SKILL REQUIREMENTS
- 5–7 years of professional experience in Windows desktop support, with at least 3–5 years supporting Intune-managed PCs.
- Proficient in Windows 11 troubleshooting, Lenovo PC/laptop support, and application installation/configuration.
- Solid working knowledge of ServiceNow ticketing systems, MS Office 365, and Avaya CXOne.
- Strong analytical skills to diagnose and resolve straightforward technical problems using established procedures.
- Excellent communication skills for explaining complex information in a clear, concise manner.
- Ability to work independently with moderate guidance and as part of a collaborative team.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).